- Report: #1502550
Complaint Review: Hewlett Packard -
Reported By:
Loretta -
Schriever, Louisiana, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hewlett Packard
United States
Web:
https://store.hp.com/us/en/slp/cyber-sale/top-deals?jumpid=ps_gen_nc_ns&utm_medium=ps&utm_source=ga&
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Hewlett Packard HP Refuse to honor price listed during Cyber Monday door buster deal
I was so excited about the laptop I purchased from you on Cyber Monday. I really needed a good deal, as money has been so tight with the pandemic, and I thought I had found the perfect fit when I happened upon an HP ENVY X360 starting at $349. After spending two hours playing with the specs, I finally settled on everything I wanted. I purchased the product and was sent an email confirming my purchase and assured me my device would be shipped out shortly.
Only today, while checking my bank account today, I noticed a refund of my purchase. I checked my emails to find HP sent a message today (12/3/2020) simply stating they cancelled my laptop purchase, with no explanation as to why. I had to call customer service to be told HP would not be honoring my purchase because there was a pricing tier issue on their website. Miss Janen (ID#2161245) informed me that the issue was on HP's part, but they would not honor the price. So i asked to be transferred.
I then waited an hour to speak to a supervisor. A man, who claimed his name was Felix, told me he was the supervisor. I explained the issue, and he again reiterated that I was welcome to purchase the laptop at the price it was listed at now, which is now $500 more expensive. He said that he was not a manager, and only a manager could help me. I asked him what a supervisor was if not a form of management. At this point, I asked for his ID#, and I was hung up on.
This was the second time in a week. I called HP to get tech support not even three days before this for my printer, and was told by an employee, "Sounds like your computer, not the printer. Figure it out, ma'am." and was then hung up on.
I believe HP is in desperate need of revamping their approach to customer service, and should DEFINITELY honor the price listed on their website. For something that was supposedly a glitch, I spent around two hours on the specs, and the price was ALWAYS listed at $349. It didn't change price halfway through, or upon checking out.
I highly suggest they stop trying to save money by outsourcing to angry individuals who obviously have serious superiority complexes
