- Report: #1478374
Complaint Review: Hewlett Packard (HP) - Palo Alto California
Reported By:
TBeardHawk -
Manchester Center, VT, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Hewlett Packard (HP)
1501 Page Mill Road Palo Alto, 94304 California, United States
Phone:
(650) 857-1501
Web:
https://support.hp.com/us-en/contact-hp/product/hp-instant-ink-series
Categories:
Business Rating:
(0)
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Hewlett Packard (HP) Sell you a subscription for ink cartridges at a low cost, send you maybe one set of cartridges over a year's time, increase the monthly subscription rate massively after one year. If you cancel the subscription, you can no longer use the cartridges they sent you, even though they may be perfectly good. Palo Alto California
Hewitt Packard (HP) heavily promotes their ink cartrdidge monthly subscription service when you buy one of their printers. Initially the monthly fee is relatively low - a few dollars. In my experience, supposedly based on my usage, they sent me one new set of cartridges over roughly the first year. But, my usage is fairly low, so I did not even need what they had sent me.
After about a year the subscription rate jumps to over $10 per month. I cancel the subscription. As soon as I cancel my subscription, they block my printer from using any cartridges they have sent me, even though I have not used them all yet. This happens without warning.
One day, you are merrily moving along with your work, you hit "print" and you get an error message that basically informs you that HP has stopped you from using the products you have already paid for. Interestingly they increase the monthly fee about 10 fold at just about the time I might actually be able to use one of the cartridges they have sent me.
This is an incredible, very aggravating SCAM from a supposedly reputable company! After 1/2 hour on the phone, they agree to extend my usage two more months - but these cartridges they have sent me should last about another year based on my prior experience. This is a SICKENING experience. AWFUL company.
