- Report: #793224
Complaint Review: Hertz - Internet Nationwide
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Author Confirmed
Why?
Hertz
Internet, Nationwide, United States of America
Phone:
Web:
www.hertz.com
Categories:
Business Rating:
(0)
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Hertz Hertz Rent a Car Charged my Credit Card without agreement or authorization. Tried to force me into buying insurance Internet, Nationwide
I was going to rent a car from them and their CSR wanted to force me into an insurance contract saying that the system would not allow him to take the additional $ 10,- per day off. This was after he had entered my credit card information and after he had put a charge of $ 385,- onto my card. I did not sign the agreement and told him that I would get a car from a competitor. I went to Avis and their agreement explicitly says: "Renters are not required to purchase loss damage waiver (LDW). It is not mandatory. Before purchasing LDW, Renter should check if own insurance covers damage to and loss of the car"
The next day I saw the charge on my credit card and went back to Hertz to ask the guy how he could charge my card without any agreement. His answer was that Hertz always does it like that, charging the credit card before the customer has a chance to see the agreement and to sign it. He told me "You have to make that out with your credit card company..."
I never signed any agreement and never authorized Hertz to charge my credit card. Their employee did not even tell me "I am going to charge your card in the amount of $ xxxx . I was not even aware of the amount of $ 385,- before I saw the charge when I went online into my banking account. I did not get a credit card slip either. What kind of company is that - I always thought that Hertz had a certain reputation ?????
The next day I saw the charge on my credit card and went back to Hertz to ask the guy how he could charge my card without any agreement. His answer was that Hertz always does it like that, charging the credit card before the customer has a chance to see the agreement and to sign it. He told me "You have to make that out with your credit card company..."
I never signed any agreement and never authorized Hertz to charge my credit card. Their employee did not even tell me "I am going to charge your card in the amount of $ xxxx . I was not even aware of the amount of $ 385,- before I saw the charge when I went online into my banking account. I did not get a credit card slip either. What kind of company is that - I always thought that Hertz had a certain reputation ?????
1 Updates & Rebuttals
Steve
Mesa,Arizona,
USA
Credit card fraud
#2Author of original report
Sat, January 28, 2012
about two months after I saw the pending credit card charge and after they told me "don't worry, we are not going to charge your card..." they tried it again, this time with an amount of $ 37,- - obviously hoping that such a small amount on a business account would be overlooked.
I never received any explanation for what they tried to charge this amount and how this happened. I was able to reverse this transaction but I am under the impression that this company is a bunch of con artists.
