- Report: #1259516
Complaint Review: Hertz Rent A Car - Chicago Illinois
Reported By:
overcharged_by_hertz -
Chicago, Illinois, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hertz Rent A Car
Chicago, Illinois, USA
Phone:
1 (800) 654-4173
Web:
www.hertz.com
Categories:
Business Rating:
(0)
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Hertz Rent A Car Charged double the quoted bill for a car rental Chicago Illinois
I rented a car from the O'hare Hertz location, for $435. I called during the rental to change my drop off location to another within Chicago, for $200. Hertz ultimately charged me $1,131, with no acknowledgement that they doubled the price of the rental with no warning.
Customer service took more than a month to respond, refused to acknowledge the mistake, and gave no refund -- every attempt I made to remediate with Hertz failed.
It is absurd that a company can literally charge twice the agreed on, quoted price and get away with it.
