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  • Report:  #1294158

Complaint Review: Hertz rent a car sky harbor airport AZ - Phoenix Arizona

Reported By:
Rex - Geneva , Illinois, USA
Submitted:
Updated:

Hertz rent a car sky harbor airport AZ
1805 East Sky Harbor Circle South Phoenix, 85034 Arizona, USA
Web:
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Categories:
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 Hi, We rented a 4 door car from hertz at sky harbor in airport . We get there and were told we ordered a 2 door. No we didn't. The lady said with our dis satisfaction , she'll give us a 4 door for only 100.00 more. Why would I pay more, when I already paid with a credit card on the phone for a 4 door? She then said she'll throw on gps. So, it took us an hour to find our car, no one to help us. This is now 3 am in morning. We get in the car and it had a little shake to it. We never drove a Camery, so didn't think anything was wrong. No one there even checked the car before we took it. The next morning we got a blowout in the boonies. They wouldn't help us at all. They said we have to change the tire and good luck finding a hertz near by. You would think they would drive out and help us and send a different car for us. My husband put on a spacer, and we traveled another 100 miles to find the closest hertz . We find one Mesa. The guy was a complete a*s. No customer service etiquette whatsoever . Then preceded to tell us we owe $75.00 for the tire and an additional charge if we wanted gps in this car. I said we had gps in this car for the problems we already encountered picking up the car. Our sprint phones did not work well in AZ. Service awful., so we really needed gps. Nope! He said, he didn't have a car with gps and if he did we would have to pay even more money . We ending up paying 75.00 for tire. And our total bill was 550.00 for 4-5 days for a rental car. Awful! I want a full refund on the whole deal. This was a terrible experience, I will never rent a car from this company again .



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