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  • Report:  #1329

Complaint Review: heartland america - chaska Minnesota

Reported By:
- west sedona, az,
Submitted:
Mon, February 21, 2000
Updated:

heartland america
805 century boulevard chaska, 55318-3056 Minnesota, U.S.A.
Phone:
1-800-229-2901
Web:
N/A
Categories:
Appliances
Tell us has your experience with this business or person been good? What's this?

on december 12 1999, i placed an order to heartlandamerica, which included item #6939, a 'welbilt' breadmaker. the following correspondence explains the situation:

Subject:

order 5013186 et al

Date:

Fri, 18 Feb 2000 10:17:16 -0700

From:

"Sixto E. Moreira"

To:

[email protected]

heartland america:

in spite of my request of 15 february to cancel my last order you have charged my

credit card the amount of $252.92 on 17 february. it seems that you do not believe that

i have taken your attitude seriously.

sixto e. moreira

"Sixto E. Moreira" wrote:

heartlandamerica:

that explanation is not good enough. i knew that the item was no longer available

because i had inquired about that order on jan.5th.

* a postal label is not good enough, send for it at my house and refund my credit card

* put a stop to my last order and refund my credit card

* cancel my membership immediately and remit a full refund to my credit card

* i definitely do not like your proceeding without my authorization

* i do trust that you will take care of this matter at once.

thank you, sixto e. moreira

Information wrote:

Dear Sir,

The Welbilt item is no longer available. We sent you the Sunbeam item which

is $49.99 with a $20.00 rebate, as the substitute. If you are note happy

with it, let us know and we would be more than happy to send a postal label

for return shipping.

Thank you

Heartland America

-----Original Message-----

From: Sixto E. Moreira [mailto:[email protected]]

Sent: Saturday, February 12, 2000 3:08 AM

To: [email protected]

Subject: order no. 5013186

part of the above order of 12/07/99 was item no b 6939, a welbilt

convection bread maker at a cost of $49.99. first you informed me it

was on back order, then after my inquiry i was informed that the item

was no longer available . that you had been unable to contact me about

it.

yesterday at the post office i received a package with a sunbeam

breadmaker, not convection and priced at $44.99. i was not asked if this

product was acceptable and furthermore it is priced at $29.99 in your

catalog.

i am very disturbed by your action and expect an immediate explanation.

sixto e. moreira, customer #001979593 12 february 2000.

Subject:

'Contact from website'

Date:

Wed, 05 Jan 2000 15:51:15 -0700

From:

"Sixto E. Moreira"

To:

[email protected]

checking on order 5013186 of 12/05/99, status of item 6939 - welbilt

convection bread machine. please advise. thank you.



1 Updates & Rebuttals

dimegirl

Spring,
Texas,
USA
no big ticket items

#2Consumer Comment

Wed, December 02, 2009

 Never buy BIG TICKET ITEMS AT A INTERNET STORE- unless they have a brick and mortar store you can go to to solve your problems if something happens!

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