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  • Report:  #1193102

Complaint Review: GROOVV - Internet

Reported By:
Beware11 - Alabama,
Submitted:
Updated:

GROOVV
Internet, USA
Phone:
8558397277
Web:
http://www.groovvit.com/
Categories:
Tell us has your experience with this business or person been good? What's this?

Very bad POS system, It can not even manage inventory correctly.  The CC reader is very picky, the printer works 1 time out of 10 times. It is not only hardware or software, it is the managment as well, they said there were no, min amount for CC trasactions, and that you will be paying 1.59% per swipe. Apperantly there was a minimum of $25 in swip commition that you had to deleiver , "which they would never mention" and better yet, they added that amount on the monthly payment of which they were promising $35 monthly.

 

I want to cancel and better yet, they came up with cancelation fee of $295 !!! Yes there was no signed contract at all!

they come up with all those rules out of nothing!!!

Beware small business owners,,, do not get stuck with that!

 

#GROOVV #GROOVVIT 



1 Updates & Rebuttals

Total Merchant Services

West Hills,
Alabama,
USA
Customer Service Response

#2UPDATE Employee

Mon, August 03, 2015

We are very sorry to hear about the issues that you have experienced with Groovv. We pride ourselves on providing excellent Customer Service and products that aid in helping small businesses manage and grow their businesses.

Over 100,000 customers have trusted us over the past 19 years with their payment processing needs.

Please feel free to call our Customer Expert , Glenn at 747.888.9660.

We have just been made aware of this report, thus the delayed response. 

 

Best regards,

 

The Groovv Team

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