Complaint Review: Greystar - Tustin CA

When Melanie D’Avanzo took over at Coventry Court in Tustin, CA, in 2013, the buildings we live went to hell, and so did 7 of my washer’s and 8 dryer’s and 5 tub spigots, 2 dishwashers, 2 garbage disposals; Esperanza, the then maintenance manager, kept fixing things and they would break again. I counted that she fixed everything I mentioned at least five different times.

The maid for the building, Anna, used the office key and on 7/26/18, broke into my apartment and stole money, my checkbook, the checkbook register, my atm card. I told Melanie and she said "it never happened." Well, she must’ve approved this theft. Then five more consecutive thefts happened from July to October 2017, until I changed the lock on my front door.

Then on 7/30/18, Melanie and Frankie, her facilities person, came up to check my garbage disposal. When I was getting my makeup on, I noticed from the corner of my eye that Melanie was taking things outside and I thought that odd, because she never brought anything into my house. When she left, I noticed that several things were missing in my house and I confronted her and she just looked at me.

I notified Eileen Nelson, her supervisor and Robert Faith her CEO and nothing was done and there was no investigation of any of the thefts. I even filed three police reports and the police did nothing, as usual. Melanie refused to fix my last failing dryer the one she snuck into my house, which is against the civil code of warranty and habitability and entering a dwelling without a 24-hour notice; and since I needed a dryer, I had to buy one, which I really couldn’t afford to do, nor was it my responsibility!!!

She told me to store Coventry’s dryer/my old dryer in my garage and I found out after I bought a new dryer that her request was against the law. I had to pay $20 out of pocket to the delivery company and when I asked her three times to reimburse me she said no way. Then there is the matter around September 23, 2018, where she came to my apartment without my permission and changed out the last dryer, which was not mine, mine had blue marks on top and this one had no blue marks and I told everyone in the company and nobody did anything.

So they are all co-conspirators and enabler’s to this wretched piece of garbage, Melanie D’Avanzo who is devoid of any morals! Since she wouldn’t recertify me, which means I would’ve lost my apartment, I had to spend $14.40 at FedEx to send her my certification documents, which took me 7 hours of my time to complete.

Eileen Nelson, her supervisor at Graystar, was in my apartment on October 2, 2018, and wouldn’t leave when I requested her to do so, which is against the law. I had to call the police. Eileen said it was her apartment and she didn’t have to leave and she could do whatever she wanted to, because it was hers.

Legally, she was incorrect, because when the landlord rents you an apartment, it gives you all the legal rights to possession and you can ask whomever you like to leave and they have to go. Just to let you know, Melanie doesn’t like giving exiting tenants their deposits back. Then there’s a matter of Cinthia Guzman, who proclaims to be a Christian, but really acts more like the devil!!!

She is one evil lady!!! What a control freak!! Then finally, there is Robert Faith, the CEO of Greystar, who is the co-conspirator and enabler of these horrible women that work for him as mentioned above!