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Googlegear Customer Service is horrible on dealing with returns or refunds of defective products rip-off Newark California
I purchased a Maxtore 200gb drive from them. After 3-4 days of the drive acting funny (not reading correctly), I downloaded "PowerMax Utility" made by Maxtor to see if the drive was bad. This utility came back with 2 errors one being Read Verify Command Failure. On contacting Googlegear , their Customer Service Rep (Bill x242)said I had two options:
1. To Pay 15% restocking fee for a refund.
2. To wait 8 business days (after I ship the drive back to them) then wait for them to ship the drive back to me.
I explained that this was bad since the product sent to me was defective and I paid for 2 day shipping to begin with since I need use of the drive right now. There response was "this was the way all companies work", I explained that I run a company and we don't work this way. When I asked to speak to a supervisor, I was given the story of she is in a meeting. So I gave my number and then I asked when she (Fatima) would call back. Bill said he does not know. Then he said "As I said before... and repeated 1 & 2 above. At this point I was mad and hung up before I started yelling.
I then contacted Maxtor and they backed their product by sending me another drive immediatley and asking me to send the bad drive back to them once I receive their drive.
Final note, stay away from Googlegear, since your are going to take a hit if they send