We recently bought hosting from CIHOST.Com, and it seems that CIHOST is openly displaying an ignorance to all email (5-7 emails) sent to them regarding re-emburcemant of funds paid to them for hosting in advance that is and was never been used.
We cancelled our account at CIHOST due to the following reasons:
We waited 4 days before the account was activated after ordering their hosting. On the web site of CIHOST they state that you don't pay setup fees if you wait longer that 12 hours. They deducted the setup fees from my credit card anyway.
The highest requirement of the site we ran was uptime. The server on which our site was hosted, had some downtime and their database software crashed for some reason. This made me worry because the site we hosted relies heavily on a the database software. This never happened to us before with our old host
and we decided that we would rather go back to our old host because it seemed more reliable.
On cancellation of the account we asked for 2 days to move out. They cancelled it within 2 hours which completely removed the site from the Internet, and disappointing the 10 000 - 20 000 loyal visitors which visits the site every day. We had to wait
almost 4 days to get the site up and running again, because the DNS changes had to take effect at internic before it could come up again.
I sent numerous emails regarding their 30 money back guarantee because the account was cancelled before 30 days was over. It's now been a couple of weeks and I received no word from them. This is most probably a clear indication that CIHOST won't honor
their money back guarantee and won't even give us back the money paid for hosting in advance - which we never used.
It seems our hands are tied and that CIHOST.com is openly displaying himself as a thief.