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  • Report:  #1228

Complaint Review: General Motors Corp. - Nationwide

Reported By:
- Nesbit, MS,
Submitted:
Sun, February 06, 2000
Updated:
Sun, February 06, 2000

General Motors Corp.
not sure Nationwide, U.S.A.
Phone:
6623495600
Web:
N/A
Categories:
Auto Dealer Repairs

To whom it may concern,

In November, of 1998, I made a purchase of a '99

GMC Denali, thru a smart buy program as I had done

before with my wifes car which I had paid off. A

'95 Grand Prix. Right from the start I had problems

with the motor rattling and the dealer,Southaven

Pontiac, GMC,addressed the problem by saying it was

normal for it to do so. At that point I went to

another dealer,General truck sales, where their

service writer agreed that it was not normal and

needed immediate attention. The next day I pick

up my vehicle and before I got home it was Rattling

again. At that point I went back to Southaven

Pontiac, this time they tried to make the repair

and once again I still had a rattling engine.

The dealer at this point called in a GMC rep.

Who tried to tell me I had to live with this

problem and the shuttering complaint that had

developed in the drive train. When I and the rep.

arrived back at the dealer upon allowing the

vehicle to set and idle he finally agreed the

noise was not normal and needed to be adressed

several weeks later after being without my vehicle

Tech line had verbally told the service department

that they,GMC, Had problems with the cam assymbly

and adviced replacement of cam shaft,lifters,and

rocker arms.the total time down was approximatly

7 1/2 weeks. When I got the vehicle back it started

using oil and the dealer said this was normal and

not excessive, yet they over filled by 1 quart

everytime I go in for service.In November of 99

my transmission put me to walking and I had to be

towed to the dealer.I also had to have a rear left

axle seal replaced earlier pryor to transmission

replacement and since have had front pinion seal

in front differential replaced and it is currently

still leaking as does the engine still rattles and

I am tired and exhausted. I purchased a new vehicle

for dependability not shop time. I ask them to

repurchase the vehicle and they refuse. This is

a very BIG dissappointment to have invested over

$12,000 in such a vehicle that retails for some

$45,000. I do not won't to lose my investment.

because of improper manufacturing on the behalf of

the General Motors Corp.Currently I have to drive a

GMC Denali that everytime an associate travels with

me I have to describe to them what all the clunking

and rattling noise is and tell my horror story that

is plaguing me. there seems to be no solution on my

end of the rope.I Danny L. Thweatt once again will

spend my Monday trying to get an appointment at

Southaven Pontiac,GMC,Southaven, Ms. 38671. Phone

6623495600, know the number by heart. This has been

occurring over a period of a year.I need someone

who knows how to help me please.

Sincerely,

Danny L. Thweatt



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