Complaint Review: Geico - Chevy Chase Maryland

BEWARE OF GEICO. WE HAD GEICO FOR 49 YEARS! MY MOM PASSED AWAY, AND DESPITE THREE PAYMENTS THEY CANCELLED MY INSURANCE WITHOUT ANY NOTICATION. CHOOSE A COMPANY THAT PROVIDES CUSTOMER SERVICE  

1. Geico did not arrive on two separate occasions for their so-called roadside assistance.

2. I was broadsided by anther Geico driver. Geico said I was at fault, yet they refused to provide me with a report or an explanation.

3. I reported to Geico and Travelers on 10/22/20 that my mother had passed the day before.

On April Geico cancelled my insurance without any notification. Both my mother and I had been Geico clients for 49 years!   My mother, Eileen Raymond and I were both enrolled on the same policy with Geico for 49 years.  On 10/21/2020 my Mom passed away. I reported her passing to Geico on 10/23/20. I said that both her bank account and credit card were cancelled, and I provided my new direct payment to Geico through my bank account. Geico assured me that everything was completed, and that there would be no interruption in future payments to Geico.  

On April 20, 2021 I received an email addressed to my deceased mother. It stated that they were unable to withdraw $734.20 from my mother's credit card, which of course I had reported to them as cancelled. I called them and made another payment through my credit card. They assured me that the payment was made and my auto insurance would continue.   On April 24, I again received an email sent to my mother stating that unless payment was made, my insurance would be cancelled on 5/4/21. Once again, I called them and they said my mother's death had not been reported.

Once again, I reported my Mom's passing. Once again, they assured me that the payment had been recorded by Geico.    On Thursday April 29, I received a letter to my mother stating that unless Geico received a check by Monday, May 3 our insurance would be cancelled. Although I knew that Geico would probably not receive the check by then, I still complied.   On April 30, I called Geico. They told me that my insurance was already cancelled and offered a new policy for $902.

I asked them if I had been driving without and auto insurance and they said yes! I contacted State Farm and their insurance for the same policy was $904. I did speak with some manager at Geico who told me that regardless, Geico should not have cancelled me, but should have continued the insurance until October.  I chose State Farm because Geico gave me no customer service, and offered no resolution. Instead of Geco offering condolences, they penalized me by trying to raise my premiums by $168.  

Geico is responsible for the return of my check payment. Geico is responsible for my increased premiums. Geico cancelled my insurance without any notification. Consequently, I had been driving without insurance which is in non-compliance of the State of Maryland laws.  

Geico has refused to allow me to contest or even discuss the above situations. I have been repeatedly informed that I have the right to initiate a complaint, and also the right to request a review, or make an appeal. Geico has relatedly violated my rights as a policy holder by refusing to address my complaints. Geico no longer seems to be interested in customer service or client's rights.

 

TONY RAYMOND (((REDACTED)))

BALTIMORE, MD (((REDACTED)))  (((REDACTED)))