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  • Report:  #855414

Complaint Review: ge capitol - huntington beach California

Reported By:
alex - huntington beach, California, United States of America
Submitted:
Updated:

ge capitol
10242 lurline dr huntington beach, 92646 California, United States of America
Phone:
7146553637
Web:
Categories:
Tell us has your experience with this business or person been good? What's this?
These people are horrible. They have rebuttals with every complaint you tell them. They have poor customer service, they drop or hang up the phone on the customers and have a long wait period to get them on the phone. Even there managers hang up on you. Im tiered of dealing with ge capital/credit care/ge money bank. I just wanna pay them in full and close the account and never want to deal with them again. I was one month late on closing my account and they tacked all the interest and wouldn't let me pay what I owed and close the account. I had the same scenario with another deferred interest account with someone else and they were willing to drop the differed interest if I payed them in full. Thats a company I would do business with again.


3 Updates & Rebuttals

Joanne

fayetteville,
North Carolina,
U.S.A.
no help

#2Consumer Comment

Wed, March 13, 2013

I called and spoke to a rep...she said charging interest on interest is normal pratice....Normal????? Federal Law says NO....


GECapital

United States of America
We'd like to assist

#3UPDATE Employee

Mon, March 19, 2012

Alex - We'd like to speak with you regarding your account and address your concerns. Please email me at [email protected] and provide your name and phone number so we can contact you directly. To expedite your message, please indicate case number 031912_ror_Alex.
 
For your security, please do not include any account numbers in your email.
 
Regards,
Nicole
GE Capital


Jeanski

Buffalo,
New York,
USA
comment

#4Consumer Comment

Sun, March 18, 2012

You may have a valid complaint about customer service but there is no rip off. You admit to being a month late in paying off the bill.  That gives them the right to charge all the retroactive interest.  The fact that you got lucky with another company is irrelevant.

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