• Report:  #962853

Complaint Review: GE Capital Care Credit - Orlando Florida

Reported By:
scats4 - Glenmoore, Pennsylvania, United States of America

GE Capital Care Credit
PO BOX 960061 Orlando, 32896-0061 Florida, United States of America
Tell us has your experience with this business or person been good? What's this?
My provider suddenly gets charged over 10% of the amount and kindly forwards 1/2 to me.  I call Care Credit (GE Capital) and initially they tell me "this is prohibited, there are no charges during the promotional period".  I call and they are all apologetic, and tell me the will reimburse me the fees, 30 days later when Im not reimbursed I call and they give some story that my provider has to reimburse me.  (remember there are NO FEES).

They (GE Capital Credit) stated on Oct. 4th they would reimburse me the fees my provider has "shared" with me to my account within 30 days.  It didn't happen and I called and they  give me a story of "I'm sorry Mam, but that is not policy, we couldn't possibly return a fee your merchant charged you".  But you said.....Oh, all of a sudden it's "your merchant" charged you and they have to reimburse you.  I paid the"merchant" based on GE telling me their were no Fees and they would reimburse my account.
Don't use GE Capital Care Credit.  They don't stand behind what they advertise!  They lie!  This is how they make their money and have idiots answer the phone that can't speak English!

1 Updates & Rebuttals


United States of America
We'd like to help

#2UPDATE Employee

Thu, November 01, 2012

**To expedite a response, please provide Reference code DM 110112_ror_scats4** 
Im sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [email protected] with your name and phone number; our consumer advocacy team will call you to assist.
For your security, please do not include your account number in your email. 
GE Capital

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