Liz
Summerfield,#2Consumer Suggestion
Sat, November 30, 2002
For the last 8 months I have had the same problem with being TOTALLY IGNORED by Gateway. See my Rip off Report filed. Even Citicards who financed my particular computer through Gateway continues to call me twice a day for collections, add late fees monthly and has ruined my credit even though they are aware I am disputing the charges made to the account (this is illegal). After several letters and literally 100's of phone calls to My Sales Person #55210 & Customer Service, I am reporting Gateway and Citicards to My State Attorney General's Office with all the documentation. All State Attorney General Offices have consumer affairs divisions that deal with problems like this. Another suggestion is to file a complaint with the BBB since they have Gateway listed as no open complaints. I am also going to follow the advice of another rebuttal on this site and send a letter to the Banking Authorities (THANK YOU). If enough of us complain, maybe a class action suit can be filed. I'll bet Gateway will wake up and pay attention then !! And, yes, Susan I entirely agree with the lack of competence and customer service in today's business world. I myself have 3 ongoing disputes with major purchases.
Pat
Pottstown,#3Consumer Comment
Wed, October 16, 2002
Gateway promises everything to get you to buy their JUNK Now that I have I have to reboot the computer everytime I want to sign on to aol... Then every time I try to go to a web site I cannot get there.. As usual they will not respond and you canNOT get into their website to file a complaint it is always BUSY wonder why...
I would NOT recomend anyone to ever get SUCKERED into buying a Gate way again
#40
Thu, August 09, 2001
This email is a rebuttal to RipOff #5109.
It was sent by Jermey Rodgers at [email protected].
Gateway DOES SUCK!!! (#5109)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Jermey Rodgers
Their relationship to the company: Supporter
Rebuttal:
So you have been crying about your car dealer also, how many other companies have you cried to blaming them for your own ignorance.
How can you reasonably blame Gateway for not knowing how to use your computer. As to Gateway trying to rip people off, do you realize that after the third time you call tech support Gateway is actually losing money on the sale of the system.
I tell you what, you should call 1800buydell and see if they treat you any better.
#50
Thu, August 09, 2001
This email is a rebuttal to RipOff #5109.
It was sent by Jermey Rodgers at [email protected].
Gateway DOES SUCK!!! (#5109)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Jermey Rodgers
Their relationship to the company: Supporter
Rebuttal:
So you have been crying about your car dealer also, how many other companies have you cried to blaming them for your own ignorance.
How can you reasonably blame Gateway for not knowing how to use your computer. As to Gateway trying to rip people off, do you realize that after the third time you call tech support Gateway is actually losing money on the sale of the system.
I tell you what, you should call 1800buydell and see if they treat you any better.
#60
Thu, August 09, 2001
This email is a rebuttal to RipOff #5109.
It was sent by Jermey Rodgers at [email protected].
Gateway DOES SUCK!!! (#5109)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Jermey Rodgers
Their relationship to the company: Supporter
Rebuttal:
So you have been crying about your car dealer also, how many other companies have you cried to blaming them for your own ignorance.
How can you reasonably blame Gateway for not knowing how to use your computer. As to Gateway trying to rip people off, do you realize that after the third time you call tech support Gateway is actually losing money on the sale of the system.
I tell you what, you should call 1800buydell and see if they treat you any better.
#70
Thu, August 09, 2001
This email is a rebuttal to RipOff #5109.
It was sent by Jermey Rodgers at [email protected].
Gateway DOES SUCK!!! (#5109)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Jermey Rodgers
Their relationship to the company: Supporter
Rebuttal:
So you have been crying about your car dealer also, how many other companies have you cried to blaming them for your own ignorance.
How can you reasonably blame Gateway for not knowing how to use your computer. As to Gateway trying to rip people off, do you realize that after the third time you call tech support Gateway is actually losing money on the sale of the system.
I tell you what, you should call 1800buydell and see if they treat you any better.