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  • Report:  #296335

Complaint Review: Ford Motor Company - Dearborn Michigan

Reported By:
- debary, Florida,
Submitted:
Updated:

Ford Motor Company
2655 N Volusia Orange City Fl. 32763 Dearborn, Michigan, U.S.A.
Phone:
800-392-3673
Web:
N/A
Categories:
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Dear Sir,

I have a 2003 Aviator and the first problem I had with the vehicle was it needed a new rear end. The second problem it needed new rotors and now it is at Coggin Deland Ford Lincoln Mercury and they tell me it needs new heads. This is going to cost me $3,300.00 and Lincoln will pick up $1,500.00 of it and they still can't tell me what caused the problem. At 49,000 miles the engine light was coming on but every time I brought it in to be checked the engine light would not be on. The service department told me if the light was not on they wouldn't be able to find out what the problem is. Then just before Christmas the light came on again for the third time and I brought it back in. Now they tell me I need a new head.

Since day one I have had problems with this car. I would like Lincoln to help me out with this problem and if nothing can be done this will be the last Lincoln I will ever purchase. I am on the phone with a local Cadillac dealer and checking if they will take this piece of s**t for a trade!

Leon XXXXXXXX

Cell # xxx-xxx-xxxx

Leon

debary, Florida

U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


4 Updates & Rebuttals

Steven

Jacksonville,
Florida,
U.S.A.
Are you the original owner

#2Consumer Suggestion

Fri, February 01, 2008

If not and you bought this car used then you are out of luck as the lemon law does not apply in the state of Florida. Also may not apply after the original warranty has expired. Check to see if the engine light coming on may be caused by the gas cap being loose on the tank. Sometimes you may need to open it and tighten it up. Something about moisture or something. Been a while since I owned a vehicle that had that sort of problem.


Theexocutioner

West Valley,
Utah,
U.S.A.
Lemon Law

#3Consumer Comment

Sat, January 12, 2008

There is a "Lemon Law" to protect the consumer against these "P.O.S's" you may want to check into them if you've had nothing but continual problems that have been fixed under warranty..


Leon

debary,
Florida,
U.S.A.
FORD MOTOR COMPANY DEARBORN, MICHIGAN REPLACEMENT HEADS IN 2003 LINCOLN, AVIATOR AFTER 50,000 MILES

#4Author of original report

Fri, January 11, 2008

This is to update you with my problem with the 2003 Lincoln, Aviator. Today I went to Coggin Deland, Ford, Lincoln, Mercury to pick up my car. I talked to Mike Stewart, assistant service mgr. and asked him to let me see the old parts that were replaced. He showed me the head and told me that cylinder number 7 was the problem but still he could not tell me what happened. I asked him where were the gaskets and he replied he didn't know where they were. I took pictures of the head and the cylinder #7. While paying for the repairs, Rhonda Pryor met me there and asked me if everything was okay? I told her Mike couldn't find the old gaskets and she said she would go and and look for them. After about 15 minutes she did show up with the gaskets and I took pictures of all the gaskets. I transferred the pictures to my PC and when I looked at the pictures of the head gaskets I noticed on one sode there was a perfect seal around the pistons and when I turned the gasket over I noticed there three cylinders that the seal didn't go all the way around perfectly. I believe what caused the problem was a defective head gasket. When they replaced the heads the Aviator had only 54,141 miles and the car never overheated. After the car was repaired there was like a night and day difference to the way the car ran. It was quieter and had more power than it used to. It was like the day I bought it. I trruly believe this problem started when the car had about 40,000 miles but it was a gradual process so it wasn't that noticable. While on vacation in August my wife did mention to me that the car engine seemed to be noisy and didn't seem to run as smooth as it did before. PICTURES WILL FOLLOW, I NEED YOUR OPINION FROM A CERTIFIED MECHANIC. thank you Leon Kubinski DeBary, Florida


Terri

Niles,
Michigan,
U.S.A.
Get a second opinion about the heads.

#5Consumer Suggestion

Tue, January 08, 2008

Take your car to an independent mechanic. The on-board computer system on your Linc. holds all the codes in its memory bank, unless they have been cleared by the mechanic working on it. The check engine light does not have to be on to find out why it came on. I work for a small independent dealer and we have a local mechanic check the lights on our cars even if the light isn't on. The heads on your car should not need to be replaced at 49,000 miles. Unless you had an overheating problem, which you would have noticed. Or there was a manufacturer problem, which I know Chrysler had with the Neons in the 90's. Then there should be a recall for this. Chrysler did a no-notice recall for their problems. You had to go to the dealer to find this out. As far as the rotors goes that is a wear and tear part and should be replaced every 30-50,000 miles.

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