- Report: #280212
Complaint Review: Ford Motor Company - Dearborn Michigan
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Ford Motor Company
Dearborn, Michigan, U.S.A.
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Ford Motor Company Poor Product and Poor Customer Service Dearborn Michigan
I took 2004 Ford F150 4x4 CrewCab Lariat to Ford Dealer for the vehicle's first brake pad replacement at 34,000 miles. I was told that the rotors had to be replaced, due to "rust". The rotors shown to me at the dealership were indeed rusted completely through.
I emailed Ford at "customersaskford.com," and asked that they look into the matter, as either the dealer made a "mistake" or the rotors were defective. I informed Ford that there was no other rust on vehicle, which supports the fact the vehicle was not subjected to harsh elements. The truck had a sticker price close to $40,000, and I did expected that it be made up of high quality metals.
Ford asked how I would like the matter resolved. I asked that they pay the cost for the inferior rotors. Ford simply responded, "We have reviewed your situation, and there are no warranties, recalls or customer satisfaction programs on your vehicle that would provide assistance for this repair."
I wasn't satisfied with the "canned" response. I wrote directly to the Ford Motor Company's corporate offices. I explained the situation, and the fact that my family and I had purchased Ford products for decades, and that I was not at all satisfied with the response from their customer service. I was again given the same "canned" response. More than the inferior quality of the metals used in their trucks, was my disappointment in Ford's treatment of a lifetime customer. At this point, I would not purchase any product in the Ford lineup.
Former Ford Customer
Bill
Stoneham, Massachusetts
U.S.A.
I emailed Ford at "customersaskford.com," and asked that they look into the matter, as either the dealer made a "mistake" or the rotors were defective. I informed Ford that there was no other rust on vehicle, which supports the fact the vehicle was not subjected to harsh elements. The truck had a sticker price close to $40,000, and I did expected that it be made up of high quality metals.
Ford asked how I would like the matter resolved. I asked that they pay the cost for the inferior rotors. Ford simply responded, "We have reviewed your situation, and there are no warranties, recalls or customer satisfaction programs on your vehicle that would provide assistance for this repair."
I wasn't satisfied with the "canned" response. I wrote directly to the Ford Motor Company's corporate offices. I explained the situation, and the fact that my family and I had purchased Ford products for decades, and that I was not at all satisfied with the response from their customer service. I was again given the same "canned" response. More than the inferior quality of the metals used in their trucks, was my disappointment in Ford's treatment of a lifetime customer. At this point, I would not purchase any product in the Ford lineup.
Former Ford Customer
Bill
Stoneham, Massachusetts
U.S.A.
3 Updates & Rebuttals
Jpeterson
Marina Del Rey,Colorado,
U.S.A.
Ford Stinks
#2Consumer Comment
Thu, July 31, 2008
I have had the same problems with Ford's I have kept my family including my mother ford free for over 5 years. We used to buy nothing but Ford's except they would continually have engine problems. Then we would take them in for warranty coverage and they would never finish on time. They hated being bothered with your car problems. I finally convinced my mother who only bought $30,000+ Ford trucks to buy a used Lexus. It was a 1999 GS 300 model that we bought in 2002 for $33,000. It is 2008 and we have replaced the rotors once and had one problem with the ignition that the pre owned warranty covered. They fixed it and gave us an RX-300 rental until they finished. It hasn't been back to the shop since and still runs like a brand new car. The American companies wonder why they are losing so much business to foreign manufacturers.
Jeffrey
Orlando,Florida,
U.S.A.
rusty rotors seem to be common
#3Consumer Comment
Thu, July 31, 2008
I have a 07 Mustang and if I don't drive my car for a day or two and it rain all four of my rotors rust. No other car or truck I have ever owned has done this, so they must really use crap parts. I also have learned that my warranty isn't worth the paper it's written on, and customer no-service has quite a few canned responses. There's a T S B on my problem and they REFUSED to fix my car. Good luck
Cory
San Antonio,Texas,
U.S.A.
My Experience
#4Consumer Comment
Mon, October 22, 2007
Bought a 2005 F-150. At 16 months, with 21,000 miles, the transmisson goes out. They replaced the transmisson under warranty. I asked why, cause I've had 5 ford pick ups and NEVER had a transmisson problem before. The service guy's reply: "You must have been towing something heavy". I'm the guy people hate, cause I put the cruise control on 55 in a 65 zone, cause I'm not in a hurry to get anyplace and I've never towed anything. let alone anything heavy. I felt like telling him, yeah, your wife's fat a**. Didn't say a word. After they replaced the transmisson, the truck didn't run work a d**n. Sold the truck off and bought a toyota. No fords for me, either. I normally drive 5 or 6,000 per year, but we had my granddaughter while her mother was in iraq and I was putting on 100 miles per day, taking her to school and back, picking her up and back.
