- Report: #321577
Complaint Review: Ford Motor Company - Dearborn Michigan
-
Author Confirmed
Why?
Ford Motor Company
Dearborn, 48121 Michigan, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ford Motor Company DON'T BUY FORD PRODUCTS, WORST CUSTOMER SERVICE OF ALL !!! DEARBORN Michigan
*Consumer Suggestion: Here's A Suggestion
*Author of original report: It's still under Warranty !!!
*Consumer Suggestion: Dan
*Author of original report: Ford customer service
*Consumer Comment: Same thing happened to my Mother with her Focus
*Author of original report: Don't buy Ford products, terrible customer service !
Took my 2005 Ford Focus into the dealer for loud ticking coming from the engine. Got the car back a month later, still ticking and now running badly. Back to the shop it goes for another 2 weeks, I go to pick it up and the dealer had wrecked my car, claimed it was damaged when I brought it in. Now I have a badly running , ticking, wrecked car.
After threatening the dealer with legal action, they fixed the damage but not the original problem. I brought it to a different dealer and they refused to work on it ! They said, and I quote, "if the driver can't hear the ticking with the car running and the windows up, Ford is telling us it's not an issue".......I simply couldn't believe my ears !!! You've got to be kidding me !!!
Ford may produce nice looking cars and trucks that appeal to a wide range customer base, but Lord help you if you have a problem and need to bring it to a dealer. I have never been treated like such a second class citizen in my life. I could not recommend a Ford Motor Company product to anyone at this point. The specific dealerships I delt with are : Joe Sartain Ford in Decatur Alabama (they wrecked my car and had it for a month and a half), and Woody Anderson Ford in Huntsville Alabama (they refused to work on my car).
I did contact the Better Business Bureau Auto Line and Ford Customer Service, don't waste your time going to either place for help. The people you will deal with know nothing about cars and have no power over independently owned dealerships. What a joke ! I will NEVER buy another Ford product as long as I'm alive, it's no wonder the "Big Three" are going under.
Dan
Madison, Alabama
U.S.A.
After threatening the dealer with legal action, they fixed the damage but not the original problem. I brought it to a different dealer and they refused to work on it ! They said, and I quote, "if the driver can't hear the ticking with the car running and the windows up, Ford is telling us it's not an issue".......I simply couldn't believe my ears !!! You've got to be kidding me !!!
Ford may produce nice looking cars and trucks that appeal to a wide range customer base, but Lord help you if you have a problem and need to bring it to a dealer. I have never been treated like such a second class citizen in my life. I could not recommend a Ford Motor Company product to anyone at this point. The specific dealerships I delt with are : Joe Sartain Ford in Decatur Alabama (they wrecked my car and had it for a month and a half), and Woody Anderson Ford in Huntsville Alabama (they refused to work on my car).
I did contact the Better Business Bureau Auto Line and Ford Customer Service, don't waste your time going to either place for help. The people you will deal with know nothing about cars and have no power over independently owned dealerships. What a joke ! I will NEVER buy another Ford product as long as I'm alive, it's no wonder the "Big Three" are going under.
Dan
Madison, Alabama
U.S.A.
6 Updates & Rebuttals
Dan
Madison,Alabama,
U.S.A.
Don't buy Ford products, terrible customer service !
#2Author of original report
Fri, April 04, 2008
It's just a shame, people are stuck going to these sub-par dealerships to try and get their cars fixed and they just sugar coat the problems and they don't get fixed. My family has allways owned Fords, but the buck is stopping here, no more Fords for me. If the dealerships I've visited are any indication of the rest of the Ford dealerships accross this nation,I can honestly say with every confidence, DON'T BUY A FORD ! You'll Be Sorry. Their own customer service agent in Dearborn told me on the phone, and I quote, "we can't force a dealership to work on your car". I think that says it all........stay far away.....I'd like to set my car on fire and drive it threw their front window. What a total crime !
Robandmar01
Fort Wayne,Indiana,
U.S.A.
Same thing happened to my Mother with her Focus
#3Consumer Comment
Fri, April 04, 2008
My mom has gone thru the same thing!The car is a peice of crap right after getting it it started ticking and the brakes went bad..... she bought it brand new and 6 months after driving it off the lot she was having massive problems. To date she still has: bad brakes...still not fixed!!!! no air at all ( went out at 1 year mark)...still not fixed!! ticking in the engine...still not fixed!! had to be towed ( would not start twice) to dealship and fixed alternator and battery both bad the one time, water pump bad the 2nd time You know what they say......*^&%ed over rebuilt dodges!!!
Dan
Madison,Alabama,
U.S.A.
Ford customer service
#4Author of original report
Fri, April 04, 2008
Yes, I've been to 3 different dealerships. As I said in my original post, one dealer did more harm than good (wrecked my car), the next refused to work on the car, said "Dearborn says loud valve train noise is normal", 3rd dealer reinforced what the 2nd said, "Dearborn telling them valve ticking that cannot be heard with the windows up is not an issue. The real pisser here is we're out of a car for weeks at a time when we take it to a dealer. seems like we're just spinning our wheels. A shame really, we like the little car. wish we could get them to honor their warranty.
Destructo
Stuarts Draft,Virginia,
U.S.A.
Dan
#5Consumer Suggestion
Thu, April 03, 2008
Have you tried another dealership? Ford does make a somewhat decent product, and I'm sorry that one dealership is giving you a hassle.
Dan
Madison,Alabama,
U.S.A.
It's still under Warranty !!!
#6Author of original report
Thu, April 03, 2008
Just wanted to add the fact that my Ford Focus is still under warranty, it's a 2005 and the warranty doesn't expire until 2010. Not worth the paper it's written on if the Ford dealer refuses to work on it ! I paid for the warranty yet the dealer says massive amounts of valve ticking is "Normal". Again, I was told by my dealer , "if the driver can't hear the ticking with the windows up, Dearborn is telling us it's not an issue".....Yea, I'm going to buy another Ford.
Cory
San Antonio,Texas,
U.S.A.
Here's A Suggestion
#7Consumer Suggestion
Thu, March 27, 2008
Take it to an idependant garage. As long as my vehicles are under warranty, I take them to the dealer but the minute the warranty runs out it's off to my independant garage I go. You should be able to find a good independant garage in your area. Just ask around and get some referrals from people you know and trust. With a 2002 vehicle it should be far out of warranty and you sure can't do any worse that you have already. You'll probably save a bunch of money and get much better work. Ask big Robert.
