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  • Report:  #2924

Complaint Review: FORD MOTOR COMPANY CANADA - Oakville Ontario

Reported By:
- Burlington, Ont.,
Submitted:
Updated:

FORD MOTOR COMPANY CANADA
The Canadian Rd. Oakville, Ontario, Canada
Phone:
1-800-565-3673
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I am the proud owner of a 1998 mystique. I called last week August the 10 or 11th to arrange for some work to be completed just prior to the end of my warranty. I was at 59,900 km when I called and gave them the list of things that were wrong. They did not say don't drive the car over the 60,000 mark or your warranty would be null and void they just said bring it in on Monday August the 14 and they would take care of everything.

I went away for the weekend and went over the 60,000 mark.

Well my first complaint was of the loss of power steering during heavy rain fall which I can verify can be quite thrilling. There answer to my problem was I could purchase an after market device that would prevent this in the future it would only cost me $100.00 because I was smart enough to buy the Ford ESP premium care service contract for $1500.00. When I questioned them about the design flaw their response was this only happens when you go through deeper water. I enquired how does one decide how deep the water on the highway may be. My next question was if I refused to pay to have this device installed who would be responsible for the possible damage as the result of an accident. They would not even answer my question. My next problem was a leaking light assemby for the rear lic plate. Apparently the seal is gone and it will be $ 465.00 to replace. They admitted that it would have been covered under my factory warranty however, I was now at 61145 km therefore it was my responsibility. Of course this is also one of the exceptions on the extended car warranty. Even though they knew in advance of the problem they must have repeated to me five times your warranty is up do you want us to fix it or not. I called the consumer department at FORD of CANADA 1-800-565-3673 and got the save response. If anyone has a practical solution for me or others please feel free to send them along I would appreciate any advice.


5 Updates & Rebuttals

Cory

San Antonio,
Texas,
U.S.A.
What?

#2Consumer Suggestion

Mon, October 03, 2005

I thought we only had those kind of special people in Texas. You "thought" that just because you called the dealer and told him about the vehicle's problems you could drive it forever. Oh, and don't try and drive the car in any water deeper than 6 feet. You might drown.


Cory

San Antonio,
Texas,
U.S.A.
What?

#3Consumer Suggestion

Mon, October 03, 2005

I thought we only had those kind of special people in Texas. You "thought" that just because you called the dealer and told him about the vehicle's problems you could drive it forever. Oh, and don't try and drive the car in any water deeper than 6 feet. You might drown.


Cory

San Antonio,
Texas,
U.S.A.
What?

#4Consumer Suggestion

Mon, October 03, 2005

I thought we only had those kind of special people in Texas. You "thought" that just because you called the dealer and told him about the vehicle's problems you could drive it forever. Oh, and don't try and drive the car in any water deeper than 6 feet. You might drown.


Cory

San Antonio,
Texas,
U.S.A.
What?

#5Consumer Suggestion

Mon, October 03, 2005

I thought we only had those kind of special people in Texas. You "thought" that just because you called the dealer and told him about the vehicle's problems you could drive it forever. Oh, and don't try and drive the car in any water deeper than 6 feet. You might drown.


Jay

Toronto,
Ontario,
Canada
Phantom Sense

#6Consumer Suggestion

Mon, October 03, 2005

I feel like reading this complaint has made me a less inteligent individual, now I realize why working in automotive service department is so stressfull, because of foolish people like this. At any point to think or imagine that it is Ford's responsibility or the local dealer to inform you of your warranty expiring over 60,000klm is plain rediculas. It is your responsibility as a consumer to do your homework and understand the legal contract between you and the manufacturer. The warranty period is set to 3 years or 60,000klm - THATS IT, not 60,001 - regardless of what you have previously explained to them, or complained of, once that point is cleared, Ford has no obligation to repair anything at their cost. You must be just plain ignorant to expect anything different

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