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  • Report:  #1481

Complaint Review: Fleet National Bank - Wilmington Delaware

Reported By:
- Manitou Beach, MI,
Submitted:
Sat, March 04, 2000
Updated:
Tue, December 04, 2001

Fleet National Bank
P.O.Box 15480 Wilmington, 19850 Delaware, U.S.A.
Phone:
1-800-492-2500
Web:
N/A
Categories:
Credit & Debt Services

Imagine my outrage at discovering Fleet Credit Card Services had raised my interest rate from a fairly decent 9.90% to 27.57%! This when my account with them has never once been paid late!

After realizing what had happened, I got out all my back statements from them, and discovered this had started in November 1999-it is March 1,2000 when I see what's been going on.

Of course I called them immediately to straighten this out, only to find out they did this ON PURPOSE--based on some credit report they received from a company called TransUnion, back in Sept 1999(and I was told I was sent a letter advising me of this action, but of course if I had received it, I'd have been arguing this out with them THEN).

The person I talked to would not tell me what it was that Fleet didn't like, and said I had agreed to this when I accepted their Edvance card--not KNOWINGLY I didn't---and that they were within their rights to raise my rate even though my account with them has NEVER been delinquent! I don't see how this can even be LEGAL, and have filed a complaint with the BBB online, but heard nothing back so far.

How can a credit card company nearly triple my interest rate on an account in good standing? I want my 9.90% rate back, a credit for all the extra I've been charged, and a BIG appology from Fleet!

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