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  • Report:  #1119724

Complaint Review: Flagstar Bank - Troy Michigan

Reported By:
jayrue - Brownsburg, Indiana,
Submitted:
Updated:

Flagstar Bank
Troy, Michigan, USA
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

Last summer we tried to do a refinance, on our mortgage, with a different lender. At the last minute, things fell through. Apparently Flagstar had bitter feelings about the it. While the refinance process was taking place, some Hazard Insurance information was misplaced. I am still not convinced my personal insurance agent was involved. Nevertheless, he and I both tried to straighten things out. 

Flagstar: We need proof of insurance.

Me: Here you go!

Flagstar: Ok thanks.

Flagstar: No wait, we need proof of insurance!

Me: Here you go. Again.

Flagstar: We still need proof of insurance!

Me: I sent it to you... Here. Again.

Flagstar: We still need proof of insurance!

My Agent: Here you go!

Flagstar: We still need proof of insurance!

My Agent: Here you go! Again!

Flagstar: We still need proof of insurance!

Me: HERE YOU GO!!!

Me: HERE YOU GO!!!

Me: HERE YOU GO!!!

I obviously skipped a few cycles, but you get the point. The success rate was 1/12. Thats right! On the 12th attempt they finally got things figured out! Mortgage buyers be warned!!!



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