- Report: #1324714
Complaint Review: First American Home Warranty Corporation of Florida - Santa Rosa California
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Author Confirmed
Why?
First American Home Warranty Corporation of Florida
P.O. Box only Santa Rosa, 95407-0248 California, USA
Phone:
800-992-3400
Web:
fahw.com
Categories:
Business Rating:
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First American Home Warranty Corporation of Florida Impressive Brochure Comprehensive Services Totally Unreliable Santa Rosa California
For many years in New Orleans, La. I depended on American Home Shield (AHS) for my home warranty services. The performance of AHS was always as good as or better than I expected. AHS selected service providers qualified for the work and they arrived at my home at scheduled times with a few days of the original request. Never in my recollections of AHS's ten years of service did the company fail me.
When I retired in West Palm Beach, FL three years ago the AHS company in Florida performed as I expected for the first two years. Then gradually their service level declined. Record keeping became faulty, appointments were missed and in the end they lost all my records. So I had to find a new home warranty service.
I reviewed about fifteen companies in detail before selecting First American Home Warranty (FAHW). This company was highly rated by the BBB and offered the most extensive list of services. When the shower drain in my condo's master bath stopped working, I discovered this company offered exactly the services I needed: repair of "shower diverter, riser, angle stop and gate values." The service company they selected was not qualified to do the work because that required a one million dollar liability policy be assigned in the name of my condo. Over many hours of calls with 25 to 45 minute waiting times FAHW continued to insist the original provider was qualified.
After speaking with "Mary" in "Claims Resolution" I was told they would find a qualified provider and give me the name within 24 to 48 hours. That didn't happen. Instead I received a call from one of the FAHW staff who declared the original provider actually was qualified. At that point I lost my patience and decided to file this report.
