Mrtwobit
Murphysboro,#2Consumer Comment
Wed, December 21, 2011
I really don't think you worked for fedex. If you had you would know that all packages are tracked by GPS when they're delivered. If the driver had entered he made attempt to deliver his location would be on the report. Impossible to fake it.
Clc
bradley beach,#3Consumer Comment
Wed, December 21, 2011
I've noticed over the last year or so that anytime I receive a FedEx delivery the driver Drops & Runs.
No knock on the door or anything. For me, that's bad because I live in an area where packages can and do "walk", and I was receiving medicine shipped to me through FedEx. The driver was just throwing the package on the stoop and leaving.
I think the problem has to do with the way they do their routes. I heard somewhere that the drivers have ownership of the route they drive, sort of like the old chip vendors and the bread vendors that owned their trucks and routes, kind of like a subcontractor. Not sure if this is actually true, but it would explain the dump & run, as they make more cash the more they deliver.
I also noticed a knife I ordered from Knife Depot is being shipped through FedEx and was listed as 18 hours in their Tennessee sorting facility, according to their tracking info. If it was UPS that time would probably be around 5 to 8 hours.
For my money, it's UPS or USPS shipping if I have any choice.
Fedex Manager
Knoxville,#4UPDATE EX-employee responds
Mon, February 09, 2009
Dude, As an ex manager of FedEx Ground, I can tell you that the driver most likely lied that he was at your place those times. Depending on where you live, it was not worth his while to drive all the way out to your residence. Independent contractors have to purchase their own gas and fuel and he was probably going to try to wait until he had packages in that area. The monitor probably rode around on his truck for several days. Unfortunately, this is rampant. Drivers will hold packages when they are delivering to outlying areas because they just don't want to spend $5 to delivery your package. They make $1.25 a stop and .25 a package. If you live 30 miles from the terminal, and your package is the only one out there, he is going to hold the package until he can make it worth his time and money to deliver you the package. That is not what the corporate offices want, but the driver is the independent contractor so they cannot make him deliver the package. Next time you order something, pay extra for 2nd or 3rd day delivery. It will then be delivered by FedEx Express and you should get it on the day you expect it.
Dave100
Redmond,#5Consumer Comment
Sun, January 11, 2009
Over the last 3 years of living in WA I have received many packages via FedEx. I have had very positive experiences with the Seattle WA FedEx facility, but there have been a number of occasions in which the Kent WA facility has disappointed me. One of my main complaints is that whenever a package is being delivered to me from that facility, the driver does not come to my front door to see if I am home. I live in an apartment community, and the driver chooses to go to the leasing office directly with my package as opposed to knocking on my door to see if I am at home waiting for the package. I do not know why they do this because the Seattle WA facility has no problem delivering right to my door (UPS and USPS are also fine). This means that I never receive one of the "we called" slips on my door, and I therefore have no idea when a package has been delivered for me! On one occasion I was away on business and my wife was waiting at home for a delivery. The Kent delivery driver for FedEx didn't call to the door and instead dropped the package at the leasing office, which means that a) my wife didn't know that the package had arrived and b) the package was on the heavy side so she couldn't carry the package from the leasing office to our apartment by herself. I have called FedEx's 1-800 number on three separate occasions to complain about this behavior, and every time I am told that they have forwarded my complaint over to the Kent facility. At this moment I am waiting for a package (a Christmas present) that was shipped to me on 12/12/2008. It is now one month later and the package has not been delivered. The tracking shows that the package is at the Kent WA facility with a "delivery exception - awaiting information from customer". I called in December and I called on January 1st regarding this package, and both times I was told that they just wanted to confirm my address and that the package would now go out for delivery. On Jan 8th I called FedEx again to ask where the package was and the representative tried called the Kent WA facility to find out what's going on...but there was no reply. I called again on the 9th, but the same thing happened....Kent WA facility is not answering their phone. The representative left a message and emailed them about my package. I am yet to receive any reply or any further information about what's going on. I find it incredible that FedEx is not more concerned about the fact that they have not been able to contact the Kent office on the phone for at least 4 days! I think it's unacceptable for a courier company to be unable to provide any information to me about what's going on or when my delivery is expected to arrive. I know that I am not the only customer with this problem as I have seen other postings on the internet from affected people. It is my understanding that there are flood warnings in effect for some areas of WA, but it is unclear to me whether this is the cause of the delay. If it is the cause then I think FedEx should have this information to provide to customers when they call. Also, the tracking information for all packages out of that depot should be updated to show that they are delayed due to weather. I have seen FedEx delivery vans driving around my area, but I guess they are from the Seattle WA depot. I wish there was a way to request that my packages always get routed through their depot...
Bob
Davis,#6Consumer Comment
Mon, September 08, 2008
Sorry, but what the FedExKinko's employee said is false: I have a Fedex Home Delivery package trying to find me, and I CANNOT get it forwarded to a Fedex Kinkos, nor even to the giant FedEx facility in Seattle on Airport way - I have to drive all the way to Kent to get my package! Yes, I called the service line and they absolutely will not hold at any other location than Kent. I'd gladly pay extra for Hold At Location service you describe, but it Is Not Available, and every single Home Delivery package with signature required, requires a trip to Kent! Which means I have to actually talk to everyone who sends me anything to make sure they won't use Fedex Home Delivery. Grrr. Thanks for the thought, though. As soon as the Hold At Location service you describe becomes available I'll be happy to allow people to send me stuff via FedEx again. But for any Seattleite, FedEx home delivery service absolutely sucks, no two ways about it.
Mark
Los Angeles,#7UPDATE Employee
Mon, December 25, 2006
I work for fedex Kinkos and heres a suggestion you could always have your package held at a certain fedex station or even a fedex Kinkos location we call HAL (hold at location) most fedex kinkos offer this service at no additional charge and the benefit of this you can sometimes get the package earlier then the courier would deliver it. you dont have be at home to sign for the package and a lot of fedex kinkos store are open 24 hours so you could pick up your package after business hours.. (to locate the closest fedex station/hub/fedex kinkos you can either check fedex website or call 1800 gofedex..
Robert
Wallingford,#8Consumer Comment
Tue, December 12, 2006
Before having a package shipped to your place of employment, check to be sure that the receiving department is allowed to receive personal shippments. Some companies will not and refuse accepting the shippment.
P
Seattle,#9Author of original report
Tue, December 12, 2006
Just for your information, before this package, I actually did prefer Fedex versus the other delivery services like UPS and USPS. They were ALWAYS reliable and delivered when they said they would deliver, they would even deliver before the expected date (when I ordered stuff from newegg). It's just that this package has been having some problems, and dealing with the problem has been stressful. I just wanted consumers to know that if you want something delivered during the holiday season, deliver it to your workplace or have someone at home when for the whole week when the package is supposed to arrive OR just pick it up yourself. So don't take this post as a Fedex hating post. Just take it as one bad experience with fedex. I'll probably keep on using fedex unless this happens again.
P
Seattle,#10Author of original report
Tue, December 12, 2006
Just for your information, before this package, I actually did prefer Fedex versus the other delivery services like UPS and USPS. They were ALWAYS reliable and delivered when they said they would deliver, they would even deliver before the expected date (when I ordered stuff from newegg). It's just that this package has been having some problems, and dealing with the problem has been stressful. I just wanted consumers to know that if you want something delivered during the holiday season, deliver it to your workplace or have someone at home when for the whole week when the package is supposed to arrive OR just pick it up yourself. So don't take this post as a Fedex hating post. Just take it as one bad experience with fedex. I'll probably keep on using fedex unless this happens again.
P
Seattle,#11Author of original report
Tue, December 12, 2006
Just for your information, before this package, I actually did prefer Fedex versus the other delivery services like UPS and USPS. They were ALWAYS reliable and delivered when they said they would deliver, they would even deliver before the expected date (when I ordered stuff from newegg). It's just that this package has been having some problems, and dealing with the problem has been stressful. I just wanted consumers to know that if you want something delivered during the holiday season, deliver it to your workplace or have someone at home when for the whole week when the package is supposed to arrive OR just pick it up yourself. So don't take this post as a Fedex hating post. Just take it as one bad experience with fedex. I'll probably keep on using fedex unless this happens again.
P
Seattle,#12Author of original report
Tue, December 12, 2006
Just for your information, before this package, I actually did prefer Fedex versus the other delivery services like UPS and USPS. They were ALWAYS reliable and delivered when they said they would deliver, they would even deliver before the expected date (when I ordered stuff from newegg). It's just that this package has been having some problems, and dealing with the problem has been stressful. I just wanted consumers to know that if you want something delivered during the holiday season, deliver it to your workplace or have someone at home when for the whole week when the package is supposed to arrive OR just pick it up yourself. So don't take this post as a Fedex hating post. Just take it as one bad experience with fedex. I'll probably keep on using fedex unless this happens again.