I paid full price for two hot air balloon rides.
Mr. Danneman (the owner) never disclosed a no-refund policy.
There was no written contract or receipt. When the day came to ride the balloon, Mr. Danneman never called me.
I initiated the call to him to see if the weather was okay for the balloon trip, it was not. I asked for a refund and he absolutely refused.
He used vulgar language. Given his violent temper, I felt that I was not safe to ride in close quarters with him. Against my better judgement, I compromised and agreed to get a partial refund.
The Better Business Bureau already has a complaint against him. DO NOT USE THIS SERVICE!!!