- Report: #1306809
Complaint Review: Expedia - Internet
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Author Confirmed
Why?
Expedia
Internet, USA
Web:
www.expedia.com
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Expedia AON Affinity Cancellation insurance not honored, remaining balance of per ticket price less $200 fee is only provided as airline credit. Internet
I bought Expedia cancellation plan for trip. It was the only option provided onscreen during my purchase. It gave some examples like "Mary got sick and couldn't go on her trip, she received a full reimbursement for her flight" However, the fine print provided link to another website which apparently shows it's only for sickness or death with doctors notes. I can't go on trip, I understood there'd be a $200 per ticket cancellation charge but the remaining balance is only offered as an airline credit, plus the $74 dollars for the insurance. Additionally, they do offer an insurance plan that actually does what was represented (and what I wanted) when I bought it, only it wasn't offered on my purchase screen. The flights chosen were on different airlines, Expedia can only cancel on United Airline and I must contact Frontier airline myself. Summary, I bought ticket for me and my son to go see family, bought trip insurance, cancelled trip and had to pay for entire trip anyway.
