Wed, November 13, 2002
We always hope that when businesses discover their error, that they will respond in this manner. We are having more and more success in obtaining customer satisfaction, while also improving best business practices. We hope to engage in a meaningful dialogue with this company to ensure that all customer complaints are resolved satisfactorily. Sincerely, ED Magedson [email protected]
#3REBUTTAL Owner of company
Tue, November 12, 2002
I have only come across ripoffreport today, 11/12/2002, so sorry for the very late response.
Firstly, sorry for causing you that trouble. Our support should have been reponsive immediatly. We had some serious problems with our support at the time, which we have resolved now. We now monitor our support team, and keep stats on response time. Our policy since we started CheatHouse.com has been that if a user is not able to access CheatHouse with 60 mins after he signs up, he can get a full refund.
IF you had gotten through to support, they would have told you to go to our billing company, ibill.com, and request the refund yourself, on these grounds. In fact on your payment receipt, that you did receive, it should have said that you could go to ibills website in case of problems like these.
If you read this reply, dont hesitate to contact us via http://www.cheathouse.com/faq/
faq_item.php?p_faq_item_id=38 and I will make sure you get a refund.
For everyone else, please note that we have dedicated the last 16 months to optimizing our essay engine and our support.