Lisa
Tolland,#2Consumer Suggestion
Sat, July 20, 2002
Being in the car business myself, one thing is very important before you go to court. Did you sign a waiver of estimate? This is a sheet detailing the work to be done, and the expected or estimated cost. This can either be done before or after the work is done, and DMV insists that all repair shops/dealers obtain from each customer. If you signed this, then you officially acknowledged that you agreed to the work done and the charges. If you did not, then you may contest these charges. By the way, I am curious to know what DMV did. I am not being critical here, but in my experience CT state agencies seem to protect only the consumer. I have had numerous times where customers did not pay, and I had to still bend over backwards to return their vehicle without payment. This last comment is in no way directed to you - I sincerely hope that everything works out for you, and would be surprised that DMV did not help.