• Report:  #2989

Complaint Review: Ebay - Nationwide

Reported By:
- Birnamwood, WI,
Sun, August 20, 2000

Nationwide, U.S.A.
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EBAY #1-BAD CONSUMER RELATIONS-SAFEHARBOR NOT SAFE! We have sold and bought many items on Ebay & came into multiple problems which Ebay gave us NO resolution. 'Safeharbor', which is SUPPOSED to protect Ebay members is a JOKE! First-we had a nonpaying bidder, bid on our item & won it, said they sent payment 3 times, but never really did. We sent her a letter stating that we would leave negative feedback, but we eventually dropped the whole situation. Then, one of her friends bid on one our auction to 'get back' at us the same night we contact with the nonpayer! This 'friend' paid us, then received the item in great condition. She immediately emailed us & said this infant walker was 'scuffed...', 'broken...', etc. She accused us of fraud, she said the 2 back wheels on the walker were busted (the Graco entertainer walker, however, is manufactured with 1 roller wheel on the back & 2 wheels on the front-we have another one exactly like the first one!) It wasn't damaged at all, there is not 2 back wheels on this model! She accused us of breaking them. In any case, I was getting harassed by this woman, she left multiple negatives in my record just to get revenge on me for her nonpaying bidder friend. THEN-after this woman threatened to file fraud against me-she turned around and relisted the EXACT SAME walker on ebay, siting GOOD CONDITION, not that it was broken or anything! What a scam! She claims it was not our walker that she relisted-that it was her friend's (if her friend had the same walker as I did, why didn't she buy her friend's-she wouldn't have had to pay shipping then! We contacted Ebay on this, they never bothered even looking into it. We were left with permanent negatives on our record with them due to this little revenge scheme-Ebay didn't even care!...

EBAY #2-PROFITS FROM COMPUTER GLITCHES! We list our items through auctionwatch manager pro to get them on Ebay, so we can list multiple items at one time... Well, there is a computer glitch in the software somewhere. It bumped 4 of our auctions to a Super Featured Listing, which costs $99.95! We have never sold anything over $100, we would NEVER willingly list something under this listing option for a $99.95 fee! We explained this to Ebay, they said it was our problem, that auctionwatch is not supported by Ebay in any shape or form. So Ebay profited $99.95 off me due to a computer glitch! I told them I would take my business elsewhere & they didn't even care! They claim safeharbor is supposed to protect it's members, I have received no resolution from them on either of these matters. What a joke. They advertise that they are so friendly & there 'for the people' so to speak. It's too bad they have to take advantage of us & rip off our money due to a computer glitch! Any consumer-oriented company would have resolved this dispute to save a relationship with their members.

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