• Report:  #25005

Complaint Review: Earthbaby - Vashon Washington

Reported By:
- Corinth, TX,

9935A Southwest 158th Street Vashon, 98070 Washington, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I ordered cloth diapers from this company and with my order, received a "Hassle Free Guarantee" which stated "Simply return your purchase to us for any reason. No limits. No restrictions. NO hassles. Guaranteed." I was not satisfied with the product and returned it to them.

A couple weeks later, I received the diapers back in the mail along with a note saying that they were not returnable because more than 60 days had passed and they had been used. I sent the company a letter demanding that they honor their guarantee, but have received no reply.


Corinth, Texas

1 Updates & Rebuttals


Hassle Free Guarantee

#2Consumer Suggestion

Sun, July 21, 2002

Quote from the site: Hassle Free Guarantee We want you to be happy! We understand online shopping is inherently different, and we want you to be happy with whatever you buy from us. We stand behind everything we sell. If you are dissatisfied with anything you have purchased from us, simply send it back for a refund, credit or exchange. It's that simple! If you have WASHED, WORN, or USED one of our products and are not satisfied, we will be happy to offer you a full in store credit or an exchange for the value of the original item. However, we are unable to offer cash or credit card refunds on items that are used, washed, or worn. We will issue refunds on items that are still in their original condition for SIXTY days after the shipping date. If more than SIXTY days have passed, we will issue you a store credit for the full amount of your purchase. Store credits are for the amount of the items only, we cannot issue store credits for shipping charges.

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