• Report:  #4090

Complaint Review: E-Toys.com - city of commerce California

Reported By:
- Ronkonkoma, NY,
Wed, December 27, 2000

www.etoys.com city of commerce, 90040 California, U.S.A.
Toy Stores
Tell us has your experience with this business or person been good? What's this?
I purchased a new from E-Toys back on 11/13/00. The toy was suppse to include 6 different pieces (as advertised). When I got my package I only received 1 piece. I immediately called their service line and was promised someone would call be back, of course no one ever called. I finally reached a representative who would speak with me but she was no help. She was puzzled as to how I received even that 1 piece because the item was "out of stock". She told me to mail the 1 piece back and they would credit my card back. I sent it back on 11/23/00 and still have not received my credit. I have called many times and e-mailed them many times. I still have no credit. They do not answer my e-mails. I have requested a manager but they never call back. The last word I got from them was that they thought they sent me the whole set so send the whole set back and they will credit my card...I never got the whole set! How could I have when the representative I did finally speak to told that item is out of stock till early next year! Bottom line..I have paid $25.00 plus shipping and handling for something I never received and E-Toys refuses to admit their error and rectify this matter.

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