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  • Report:  #2893

Complaint Review: DUKE CITY AUTOINC - HAYWARD California

Reported By:
- CASTRO VALLEY, CA,
Submitted:
Fri, August 11, 2000
Updated:

DUKE CITY AUTOINC
575C STREET HAYWARD, 94541 California, U.S.A.
Phone:
510538-2544
Web:
N/A
Categories:
Auto Dealers
Tell us has your experience with this business or person been good? What's this?

MY HUSBAND AND I WENT IN TO DUKE CITY AUTO TO LOOK AT A MERCED WE SAW ON THE LOT. WHEN WE WENT IN TO THE OFFICE TO INQUIRE ON THE CAR WE FILLED OUT CREDIT INFORMATION. WE WERE PLANNING TO TRADE IN OUR 1990 CHEVY SUBURBAN SILVERADO. AFTER OUR CREDIT REPORT WAS REVIEWED WE WERE TOLD THAT WE COULD NOT DO A TRADE IN

FOR THAT CAR. IT WOULDN'T WORK OUT. WE HAD LEFT AND JEFF, THE OWNER OF DUKE CITY CALLED US BY PHONE TO INFORM US OF THAT. WE GAVE HIM ANOTHER OPTION OF A CAR WE WOULD LIKE TO PURCHASE A FORD F150 XL BLACK NO MORE THAN 16,000 - I HAD GIVEN THAT FIGURE BASED ON MY COUSIN PURCHASING THE SAME TRUCK ONLY A 4X4. HE DID NOT HAVE ONE ON THE LOT AT THE TIME, HE WAS GOING TO LOCATE ONE FOR US. ABOUT A WEEK WENT BY AND WE RECEIVED A CALL FROM HIM SAYING HE HAD FOUND OUR TRUCK - ORIGINALLY HE SAID IT WAS A 98, IT ENDED UP BEING A 97- AT THAT TIME HE NEVER GAVE A SELL PRICE AND VERBALLY SAID WE WOULD NEED TO COME UP WITH A DOWN OF 3,500 - I SAID THAT I DIDN'T HAVE ALL OF TAHT AND HE SAID NOT TO WORRY WE WOULD WORK SOMETHING OUT.HE SAID WE WOULD NEED TO GO DOWN TO WELLS FARGO SEE JOHN FOR THE LOAD - AT THAT TIME HE SAID VERBALLY THAT OUR DOWN WOULD. EVERYTHING WE WANTED BLACK STEPSIDE MODEL WITH RUNNING BOARDS.. HE SENT US DOWN TO WELLS FARGO IN SAN LEANDRO FOR THE LOAN.I WENT TO WELLS FARGO AND FILLED THE PAPERWORK OUT I FOUND OUT FROM JOHN AT WELLS FARGO THAT JEFF TOLD HIM MY DOWN WAS 2,500 - I SAID HE TOLD ME 3,500 - HE SAID I WILL LEAVE IT AT 2,500. I FOUND OUT THEN THAT I WAS BEING FINANCED FOR 19,000 - I STILL DIDN;T KNOW THW SELL PRICE OF THE CAR AND THOUGHT THAT IT WAS HIGHER DO TO THE SUBURBAN LOAD BEING UPSIDE DOWN. WE OWED MORE THAN IT WAS WORTH - AFTER I SIGNED THE PAPERWORK AT WELLS FARGO - I WANTED TO SEE THE TRUCK BEFORE MY HUSBAND SIGNED. I WENT TO DUKE CITY AUTO AFTER LEAVING WELLS FARGO. WHEN I GOT THERE GOT THERE TO SEE THE TRUCK HE SAID THAT IT WAS NOT THERE IT WAS BEING SAFETY INSPECTED. I SAID DIDN'T FEEL COMFORTABLE GOING THRU WITH EVERYTHING WITHOUT SEEING THE TRUCK AND I WAS STILL UNCOMFORATABLE ABOUT THE DOWN. HE SAID NOT TO WORRY THE TRUCK WAS JUST WHAT WE WANTED AND WE WOULD WORK OUT THE DOWN. MY HUSBAND WENT DOWN TO COMPLETE THE PAPERWORK. ON FRIDAY THE 13TH OF JULY WE WENT TO THE DEALER AND SAW THE TRUCK. IT WAS A BEAUTIFUL TRUCK WITH SOME COSMETIC PROBLEMS.. SCRATCHES,CRACKED RUNNING BOARD, CRACKED RIM,MSSING ASHTRAY,KNOBS, STAINED SEATS,SCRATCHED AND DENTED BED AND UN FUNCTIONAL RADIO. HE SAID NOT TO WORRY THESE THINGS WOULD BE FIXED THAT NORMALLY HE HAD THE CAR FOR A FEW DAYS TO FIX IT UP.

I WENT DOWN TO SIGN THE RELEASE FOR THE SUBURBAN THE FOLLOWING MONDAY AFTER WE PURCHASED THE TRUCK PER WHAT HE TOLD ME TO DO - TO COME DOWN AND SIGN THE PAEPER - WHEN I GOT THERE HE WAS NOT THERE AND NOONE KNEW ANYTHING. I CONTINUED TO TRY TO GET A HOLD OF HIM TO FIX THE ISSUES ON THE TRUCK - HE DID NOT RETURN MY CALLS AND I WAS LUCKY TO CATCH HIM. FINALLY, I WAS TOLD TO COME DOWN TO SIGN THE RELEASE - WHICH ENDED UP BEING THE RELEASE OF LIABILITY FOR THE DMV. I CONTINUED TO TRY TO GET OUR TRUCK ISSUES RESOLVED - I CALLED AND WAS TOLD TO BRING THE TRUCK DOWN FOR THE TRUCK TO HAVE THE SCRATCHES FIXED. WHEN I PICKED IT UP - IT WAS A JOKE - IT LOOKED LIKE THEY TOOK A JAR OF BLACK NAIL POLISH TO FIX IT. THE WAY HE EXPALINED IS THAT THEY WOULD BE UNSEEN - NOT TRUE. HE SENT US TO GET THE RADIO FIXED AT YANS CAR STEREO IN HAYWARD. THE TRUCK HAD A 6 PLAYER CD CHANGER AM/FM RADIO AND A CASSETTE DECK. WHEN IT HAD BECOME AWARE THAT THE WORK WOULD BE AROUND $300 TO REPLACE THE STEREO JEFF TOLD YAN TO PUT AN AM/FM RADIO IN THERE. I CALLED JEFF AND SAID THE TRUCK CAME WITH A CD PLAYER AND TAPE DECK I WANT THE EQUIVALENT IN THERE. HE TRIED TO PASSSIFY MY REQUEST BY SAYING THAT HE WAS GOING TO HOOK UP A RADIO TO CONNECT TO THE CD CHANGER ALREADY IN THERE. ACCORDING TO YAN IT WAS NOT COMPADIBLE AND HE SAID HE TOLD JEFF THAT - I CALLED JEFF BACK TO GET THIS STRAIGHTENED OUT AND HE I COULD HERE HIM TELL LETI WHO WORKS FOR HIM THAT HE'S NOT GOING TO ARGUE AND HE WALKED OUT - HE WOULD NOT TALK TO ME. THERE I WAS STRANDED WITHOUT RESOLUTION TO OUR RADIO DILEMA. I HAD A CD PLAYER AT HOME I HAD PURCHASED FOR MY HUSBAND - I TOLD MY HUSBAND TO RUN HOME AND GET IT SO THEY COULD INSTALL IT - I ENDED UP PUTTING MY OWN RADIO IN. ONCE THE TRUCK WAS IN OUR POSSESION IT WAS EVIDENT THAT THE ONLY TIME I WAS VALUEABLE TO HIM AS A CUSTOMER WAS BEFORE HE RECIEVED MY MONEY - I TRIED CONTACTING HIM TO GET OUR PAPERWORK ON THE DEAL STRAIGHTENED OUT AND HE WAS NOT AVAILABLE. I GOT A HOLD OF SEAN THE BRANCH MANAGER OF WELLS FARGO AND EXPLAINED I HAD NO CONTRACT NO PAPERWORK AND SOME HOW HE WAS ABLE TO GET IT FROM DUKE CITY AND FAXED IT TO ME. THE CONTRACT WAS NOT SIGNED BY MY HUSBAND OR MYSELF AND THE DOWN PAYMENT READ 0 AND ON A WORK SHEET SAID DOWN PAYMENT 2,500.. AGAIN I WAS STILL NOT CLEAR WHAT THE DOWN PAYMENT SHOULD BE AND AT THIS POINT WAS NOT GOING TO PAY ANYTHING. I HAD FAXED A LETTER OVER ON JULY 17 EXPALING IF THE DOWN PAYMENT COULD NOT BE NEGOTIATED I WOULD BEGIN PAYING AUG 3 - SINCE THE SUBURBAN HAD NOT BEEN PAID OFF - I NEVER DENT ANY MONEY. IT WAS NOW AFTER THE 20TH OF JULY AND I CALLED TO SEE IF THE PAYOFF HAD BEEN RECEIVED BY THE ASSOCIATES IT HAD NOT. I CONTINUED TO CALL JEFF TO FIND OUT WHEN HE WAS GOING TO PAY OFF THE SUBURBAN.I WAS TOLD ONE DAY BY LETI WHO WORKS FOR HIM THAT HE TOOK THE SUBURBAN TO THE AUCTION TO TRY AND SELL IT. I HAD NEVER BEEN LATE ON MY PAYMENT TO THE SUBURBAN AND THE ASSOCIATES NEVER RECEIVED A CALL FOR THE PAYOFF.. DAILY I STRUGGLED TO GET THIS RESOLVED. I CALLED JOHN AT WELLS FARGO FOR HIS HELP HE BASICALLY TOLD ME HE DIDN'T HAVE ANYTHING TO DO WITH THE DEAL - HE JUST FINANCED ME. I EXPLAINED I HAD NO PAPERWORK PROVING THE TRADE IN AND NOW THE SUBURBAN HAD NOT BEEN PAID OFF. I ALSO CONTACTED THE VP OF THE ASSOCIATES FOR HELP AND SHE ADVISED TO GET THE POLICE ENVOLVED BECAUSE THE CAR WAS LEGALLY THERES AND THEY COULD NOT SELL IT WITHOUT THE TITLE AND THEY COULD NOT RECEIVE THE TITLE. THIS WAS ON A SATURDAY JULY 28 AND SHE EVEN CALLED THE DEALER EXPALINING THAT NOONE HAD CALLED FOR A PAY OFF AND THAT THERE WAS A SERIOUS PROBLEM BECAUSE THEY HAD HER VEHICLE. MARGARET WHO IS THE DEALER MANAGER CALLED LEANN BACK TO ASK FOR A PAY OFF AND SAID IT WOULD BE THERE BY AUG 1. I CALLED THE DEALER ON THE SAME DAY AND SPOKE TO JEFF TO GET THIS RESOLVED HE TALKED IN HIS MANIOULATIVE WAY AND I WAS GETTING UPSET - MY HUSBAND GRABBED THE PHONE AND TOLD HIM THAT HE WANTS TO GET THIS STRAIGHTENED OUT AND HE SAID THAT WE WOULD NOT PAY THE DOWN PAYMENT UNTIL IT WAS STRAIGHTENED OUT - JEFF SAID I'M GOING TO GET MY MONEY AND HUNG UP ON MY HUSBAND.ON MONDAY AUG 2 AFTER NO PAYMENT HAD BEEN RECIVED BY THE ASSOCIATES. AT THIS TIME I HAD ALSO DISCOVERED THAT THE VIN # ON MY TEMPORARY REGISTRATION HE HAD POSTED ON THE TRUCK AND THE VIN# ON MY LOAN DID NOT MATCH THE ACTUAL VIN # ON THE TRUCK. I CALLED THE POLICE AND I WAS TOLD THAT THIS IS A CIVIL MATTER THEY SAID THEY REALLY COULD NOT DO ANYTHING. I HAPPENED TO TALK TO A VERY NICE LADY AND DUE TO MY STORY SHE FELT SO BAD SHE WAS ABLE TO GET AN OFFICER TO DO A CIVIL STAND BY TO CORRECT MY PAPERWORK. WE WENT TO DUKE CITY AND JEFF WAS NOT THERE. I GOT A HOLD OF THE DISTRICT MANAGER SEAN CANAVAN OF WELLS FARGO AND EXPLAINED WHAT I HAD BEEN THRU TO TRY TO GET HIS HELP. BY THIS TIME MY CREDIT WAS ON THE VERGE OF BEING EFFECTED BY NON PAYMENT.HE WAS ABLE TO GET A HOLD OF A MICHAEL AT DUKE CITY JEFF WAS NOT AVAILABLE - ON MON AUG 7 MICHAEL WENT DOWN TO THE ASSOCIATES WITH A PERSONAL CHECK IN THE AMOUNT OF 8196.50 TO PAY OFF THE SUBURBAN - HE WAS UNABLE TO GET THE TITLE BECAUSE IT WAS A PERSONAL CHECK FROM THE GIRLFRIEND OF JEFF THE OWNER AND FUNDS NEEDED TO BE VERIFIED - ALSO THE WAS NO RELEASE SIGNED BY ME. ON AUG 7 I WENT DOWN TO DUKE CITY TO SIGN THE RELEASE FOR THE SUBURBAN AND ON AUG 8 MICHAEL WENT BACK DOWN TO THE ASSOCIATES TO PAY OFF THE SUBUBAN. I RECEIVED A CALL FROM THE ASSOCIATES THAT THE FUNDS WERE NOT AVAILABLE UNTIL THE 15TH AND IF THEY PUT THE CHECK IN IT WOULD BOUNCE. IT IS AUG 11 AT THIS POINT I AM STILL WAITING FOR THE PAY OFF TO BE RESOLVED AND THERE IS STILL AN ISSUE ABOUT THE VIN# AT THIS POINT THE DMV DOES NOT SHOW THAT THEY HAVE RECEIVED ANY PAPERWORK ON THE VEHICLE I PURCHASED - THE DEALER HAS 30 DAYS TO SUBMIT THE PAPERWORK TO THE DMV OR THEY WILL FACE A PENALT - THE VIN# DOES NOT COME UP IN THERE SYSTEM. I AM GOING TO SEEK LEGAL HELP ON THE DOWN PAYMENT - THIS HAS BEEN A NIGHTMARE AND EMOTIONAL I MY INIDES HAVE BEEN TWISTED. EVERY TIME I THINK THERE IS AN OPENING TO GET THIS RESOLVED IT SEEMS AS THOUGH I AM FACED WITH A SHUT DOOR. IF YOU WERE TO READ THERE WEB PAGE YOU WOULD LAUGH BECAUSE THEY DO NOT STAND FOR ANYTHING THEY WROTE. TO PUT A "CUSTOMER" THROUGH AND THE WAY HE OPERATES HIS BUSINESS IS UNETHICAL. I WANT TO WARN ANYONE WHO MIGHT EVER HAVE TO GO THROUGH THIS.



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