Dr.August Krymis,O.D. TBA Optometrist and office mgr Shari of the August Optical Companies located in Kalamazoo/Three Rivers,Michigan have been using unfair business practices,including stretching out length of recieving eye-glasses,as well as having the lenses/prescription corrected.
They both have stated,along with their staff that they return phone calls,Dr.August Krymis even stated that
if his staff in the Kalamazoo,Mi branch didn't go by policy,that I should contact him,but the staff sees to it that he's never given his messages.The last time I called and asked to talk to him I was told rudely,"NO",that a message could be taken,but that is all.
I was told that the eye-glasses were being worked on at "their lab" and it would take approx. 2 to 2 1/2 wks and when I contacted their office on a day that the power went down and Dr.Krymis answered the phone,I mentioned that to him
and he told me it shouldn't take any longer than 6 to 10 days at the most and he contacted Shari(office mgr) to find them. I then had to call back 2 days later and was told they were still looking for them-found out when picking them up that they had been there for afew days,and had been "misplaced".I don't think they were ever returned to the "lab" to be worked on at all!
I called to let them know that I was still having problems being able to see and was given an appt for "a second opinion" by another optometrist and would see what would take place next.I think I would know if the prescription isn't correct considering I'm the one wearing the glasses and not able to see-after 2 return visits for adjustments,etc.
The return visit to have the "second opinion" is convienently set for the very end of the 90 day warranty,so they won't have to honor it,or cause extra costs by me for any corrections.Especially after 2 returns of 2 to 2 1/2 wks each,then going through "phone-tag" to actually speak with anyone that acts like they have a brain,and that's BEFORE they couldn't find them after finding out that Dr.Krymis spoke with me and told me the truth about how long it should take to recieve them from the lab.They make sure to stretch out the warranty so they don't have to honor anything they say they can do to give you the "quality" and "service" they profess to do at their business.
The customer is repeatedly told what they want and don't want with the eye-glasses after the customer tells them what they do want,and is told that they don't want this or that when it should be the customer telling them-considering it's the customer that's paying for them!!!
I'm not only reporting them here,but also at the BBB-Better Business Bureau so maybe they'll be stopped from doing this to more people and taking their money unfairly. There are also too many people-"staff" for their office.It makes NO sense that so many employees would be working at one time in such as small office,especially when most of them are incompetent and have very little knowledge of what the policies are or what to do in any given situation.Most of them are standing around doing very little,and have little information when asked.