tylerMC
wooster,#2Consumer Comment
Fri, August 19, 2011
As much as these people respnd to you and say they will help, you and I both know they won't. I'm currently going through some crap with them and decided to stop going through them. I'm going through our state attorney generals office and better business bureau. I've found thousands upon thousands of people that are in or have been in class action suits against this company. From your post it sounds like they have committed some fraudelent transactions on an account you didn't authorize them to tap into anymore.. just saying.....
smackdown
brussels,#3Consumer Comment
Fri, July 22, 2011
these guys arent gonna do anything for you.
MikeJH@DISH Network
Englewood,#4UPDATE Employee
Thu, July 21, 2011
Samantha,
It would be my pleasure to assist you with any issues that you have been facing with DISH Network. I am sorry to hear that you have been having issues with our customer service. We pride ourselves on our customer service that we provide and try to be the best at it. Sitting on hold for 37 minutes
is unacceptable and will be addressed. I will provide you my email address so we can get these issues resolved. [email protected]
SamanthaTN
United States of America#5Author of original report
Thu, July 21, 2011
Michael,
I appreciate you taking the time to try and help the situation since it seems no one else working there wants to help anyone. Your email was blocked on this site, so I can't email you but please know that it has gotten even worse with your company over the last week and I have been treated like crap by the reps I've contacted. I asked for a supervisor because my service was suspended 3 times in 2 days for NO REASON and was hung up on. Then I called back and asked for Executive Resolutions and was told NO... so I asked for a super and was told "they were busy with another customer and it would take a few minutes". The rep put me on hold for 37 minutes!!!! THIRTY SEVEN minutes and never came back to update me or see if I was still breathing. Seriously, I WOULD BE FIRED if I acted like this towards a PAYING CUSTOMER.
MikeJH@DISH Network
Englewood,#6UPDATE Employee
Sun, July 17, 2011
Hi there Samantha! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network! I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department & I would be more then happy to help you get this resolved. Since this is a public forum you can e-mail me if you'd like with any additional information & then you & I can work together and definitely make sure we get this all fixed for you! My
email is (((ROR redacted))) Take care & Hope to hear from you soon! Michael
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.