Complaint Review: Days Inn - San Antonio Texas

Merchant's don't care, they just want your money and are making lots of it. My brother had a vacation planned for months. One of the hurricanes was coming towards us and he was happy to get out of town. However, the airport closed 2 hours before his flight was scheduled to leave and he was unable to fly to his destination. He was aware the airport would be closing the day before his flight was to leave and tried to get an earlier flight, to no avail (naturally). So he called the hotel asking to move the reservation to the following month. The hotel would not reschedule and charged him for the full week because he did not cancel his reservation at least 48 hours in advance. He chose not to drive to his vacation because it is a 42 hour drive (plus additional hours to try getting out of Florida when a hurricane is coming). You'd think merchants would be a little more understanding about things, but all they want is your money. They may not have to refund your money, but they could. Especially if you have proof of matters beyond your control. It's just common courtesy. Common courtesy is lost when money is involved.

Manager at Days Inn did charge my account with the stated room fees and taxes immediately after he and I talked. He then added an additional $12.00 fee for an unknown reason. I had to make an additional telephone call to get him to refund the $12.00. Also I double checked the Webside and it does not list that every Days Inn is locally owned and operated. After checking the information I orginally printed out, again it does not state that this Days Inn was locally owned and operated. So I address to the "How is this Unfair" that I do not know which web site you went to but it was not the Official site of Days Inn.

I think what we have here is a failure to communicate. The women was stating that her son's graduation, from AIT, was pushed back to an unspecified date. When the women stated to the manager that she didn't know, it could be as long as 3 months, he, the manager, took it as she was looking to get a refund only. That was a pretty open ended answer. I think that's where the communication broke down. Don't know how long AIT is now but, if his graduation got "held over" a week or two or longer, that shouldn't have been a problem. She might have stated the problem in better terms for the manager to understand. Like, "I can't give you an exact date, IT DEPENDS ON THE ARMY", or something to that effect. The manager wasn't too smart about this situation either. Based on this one post, I imagine more then one person thinking of using his establishment won't. Dumb move on his part. For the sake of 3 days, he may have lost many more.

It is clearly stated on the company's website that every Days Inn is individually owned and operated. Common sense dictates that when dealing with Days Inn, you are dealing with A PRIVATE ENTITY versus a large conglomerate. That being said, you made a reservation at this hotel WITHOUT clarifying the cancellation policy in advance. Then when you needed to cancel, you were denied a refund IN ACCORDANCE WITH THE CANCELLATION POLICY, and felt that you should be able to make up your own policy at that moment because you "didn't know the policy" in advance. Your lack of planning does not constitute a rip off on the part of Days Inn. It is YOUR responsibility to find out the policies, rules, and regulations of a company BEFORE contracting to do business with them.