Thu, September 05, 2002
I've reported this information on the GE Zurich and Circuit City (spelled correctly) pages of this website. I hope my experience can help you and other unsuspecting consumers who may come across this website. I got my money back; maybe you can, too. Here goes . . . . If you've been scammed by GE Zurich's extended warranty, there is hope. As I stated in my original report, you must be prepared to go the distance. I'm not talking about spending money on an attorney. All it will take to get justice is persistence and a little bit of your time. The only way to fight them is to submitted complaints to the Dallas Better Business Bureau (file online for free at www.dallas.bbb.org), the TX State Attorney General's Consumer Protection Division (phone # 214-969-5310) and the Federal Trade Commission (toll free 1-877-382-4357). Sure, it takes a little time, but wouldn't you have liked to known this information before you purchased an extended warranty? I filed complaints with the above consumer protection agencies. I finally got a response from GE Zurich when the State Attorney General contacted the company regarding my complaint. When GE Zurich received a letter from the attorney general, they went into fast action. Today, I was informed that I will receive a full refund for the warranty I purchased from them through Circuit City. Usually, if you simply cancel your warranty, the company will pro-rate your refund. In my case, I have had the warranty for over 2 years and would not have even received half of the initial cost of the warranty. Due to my efforts, however, GE Zurich has agreed to pay me the entire amount of the refund I purchased, minus the sales tax, of course. I had a choice of receiving a full refund or getting my computer fixed by that ripoff company and keeping my warranty in effect for the remaining 2 years. I chose the former; seeing how they damaged my computer even more than it was when I sent it in, I chose to get my money back. So, don't just complain about it. Do something about it! Even if you don't get the same outcome as I was fortunate enough to receive, at least you'll be getting the word out to entities that can actually do something about this company's deceptive business practices. Either that, or hire an attorney to file a class-action lawsuit against these vultures. Judging from the number of complaints on this webite, you won't have any problem finding others to join in on the suit.