- Report: #1494620
Complaint Review: Cox Communications - Phoenix Arizona
Reported By:
John -
Scottsdale, Arizona , United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cox Communications
Phoenix, Arizona, United States
Phone:
8558288417
Web:
Www.cox.com
Categories:
Business Rating:
(0)
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Cox Communications Cox Cable Cox overcharges existing customers and increases prices!!!!! Phoenix Arizona
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I have been continually calling Cox to have my internet lowered. I am always told “Ohh we can’t do anything because you’re under contract.” Every month the pricing on my contact continued to increase, even though I was supposedly “Locked into a contact price” I am currently on 300mbps internet, and paying $115/mo. For that.
Online Cox is advertising $79/mo. For 500mbps internet.
When I ask to have this same pricing I am told “Ohh that’s for new customers only”
I have ave been a Cox customer for over 10yrs and I am tired of getting screwed over. I would like the same price as “New customers”
i feel as an existing customer I should get a discount and even better pricing... not worse.
1 Updates & Rebuttals
Momo
United StatesYour Invoice Says It All!
#2Consumer Comment
Thu, April 30, 2020
If YOU don't pay the bill by the due date, YOU generate a late fee. Additionally, the amount PAST DUE gets rolled over as part of the the regular monthly charge. YOU have a late fee. Therefore YOU have a PAST DUE BALANCE. That's why the amount due is so high! Oh yes, let me save you the effort...don't bother saying it, I'll tell you ahead of time...I don't work for them!
