• Report:  #45969

Complaint Review: Cox Communications - Phoenix Arizona

Reported By:
- Phoenix, Arizona,

Cox Communications
Phoenix, 85053-1936 Arizona, U.S.A.
Tell us has your experience with this business or person been good? What's this?
We, too have had nightmare service from Cox after requesting high-speed internet, cable and telephone service. To begin with, services and charges were grossly misrepresented. For example, we were told we had 30 free days of premium channels that we were subsequently charged for, and ultimately were forced to pay for.

We were told we had free installation, which we were billed for. We have had problems with the installation, leading to interruption of service, and necessitating numerous service calls to correct the previous errors. Each time, we were given long explanations about the incompetence of the previous tech, and assurances that the corrections were not charged to our account.

Of course, these charges did show up on the bill, along with charges for other services not ordered, or received. Each time, customer service has been a hellish experience, with long waits, rude reps, mountains of misinformation, and even more billing errors each month. I am so discouraged and tired of fighting with this company every three weeks, I am ready to get rid of my TV, computer and phone.

If these practices are as widespread as it seems, doesn't it constitute consumer fraud? There must be some recourse.


Phoenix, Arizona

2 Updates & Rebuttals


service tends to be a bit fickle

#2Consumer Comment

Thu, May 01, 2003

When I first had my phone and internet hooked up via cox I had many outages. Upon talking to friends/coworkers/family members etc. I learned that if cox has recently set up service in your area the service tends to be a bit fickle the first few months until the bugs get worked out. If you're still having trouble after a few months of connecting then cox has an issue they need to correct. However, cox does email your user accounts when there is a planned service outage in your area.


One free month of HBO, Not!!!!

#3Consumer Comment

Sun, April 20, 2003

Cox almost always tries that. They offer a free month. Then it is a pain in the butt to get off. It takes forever to get through by phone. Solution: Go to the service center. Look on the back of the bill, and go to the service center. As you enter, take a number. Insist upon something in writing, else ask for the name and employee number of whom assists you. It's pretty stupid really. They lose more business than they make with that crap. And yes, there is now a viable alternative. Get direct TV. Cox raised their prices recently, making Direct TV a better deal. If you must use Cox Communications, do not accept the HBO. It is not free. Plus, whatever happened to getting one channel? Now they jam 10 channels down your throat--or nothing. We take nothing extra.

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