Thu, May 01, 2003
When I first had my phone and internet hooked up via cox I had many outages. Upon talking to friends/coworkers/family members etc. I learned that if cox has recently set up service in your area the service tends to be a bit fickle the first few months until the bugs get worked out. If you're still having trouble after a few months of connecting then cox has an issue they need to correct. However, cox does email your user accounts when there is a planned service outage in your area.
Sun, April 20, 2003
Cox almost always tries that. They offer a free month. Then it is a pain in the butt to get off. It takes forever to get through by phone. Solution: Go to the service center. Look on the back of the bill, and go to the service center. As you enter, take a number. Insist upon something in writing, else ask for the name and employee number of whom assists you. It's pretty stupid really. They lose more business than they make with that crap. And yes, there is now a viable alternative. Get direct TV. Cox raised their prices recently, making Direct TV a better deal. If you must use Cox Communications, do not accept the HBO. It is not free. Plus, whatever happened to getting one channel? Now they jam 10 channels down your throat--or nothing. We take nothing extra.