- Report: #1467178
Complaint Review: Cox Communications - Atlanta Georgia
Reported By:
Kelli S George -
Tulsa, Okalhoma, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Cox Communications
6205-B Peachtree Dunwoody Rd NE Atlanta, 30328 Georgia, United States
Web:
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Cox Communications They are deliberately resetting the box and blocking the signal Atlanta Georgia
I wish to make a consumer complaint against Cox Communications because I am paying for a service from them that I am not really receiving. I am paying them for television, internet and telephone services yet they are somehow blocking the signal from coming to my apartment for hours at a time by sending a signal to the box to reset itself, taking hours at a time to finally reset. Today (11 November 2018) a technician was supposed to come and look at their equipment to see what he could find, however they deliberately gave him the wrong phone number and while he did show up in the parking lot at my apartment complex, even parking by my car, he never appeared at my apartment to see about the equipment. Also, for most of the day, their signal to the box worked perfectly, yet just after 7 pm they started their habit of resetting the signal. It is now several HOURS later and the box is still resetting itself. I sincerely hope that something can be done about this because while their signal takes hours to reset, I cannot call anyone on the telephone, I cannot change my television channel and I am unable to do my research on the internet. What if I had an emergency in which I needed to call for an ambulance??? I would be unable to do so because of the constant outages caused by Cox Communications!!! I believe that I am being defrauded out of my money since I am not getting what I am paying for. I only want from them the services I am paying for on a consistent basis – namely I just to have regular access to my television, internet and telephone.
