• Report:  #4007

Complaint Review: Countrywide Home Loans - Dallas Texas

Reported By:
Fri, December 08, 2000

Countrywide Home Loans
PTX-26 Box 67009 Dallas, 75267-0009 Texas, U.S.A.
Mortgage Companies
Tell us has your experience with this business or person been good? What's this?
In 1998 I took out a mortgage with Motorola Credit Union. They sold the loan to Countrywide Home Loan. In the spring of 2000 I sold my home in AZ and moved to VA.

I contacted Countrywide and asked them about a loan for my new home. They said yes, and that the credit report and appraisal would be free. Also the process would be hassle free and I just needed to contact them when I found a home and they would take care of the loan.

The process was not hassle free, I needed to provide as much documentation as any bank would require. They were asking for papers the day before the closing! I would have been better off to find my own lender in Va. I could have done better on the interest rate and had better service as well.

I closed on my home in May, 2000 and have not yet been refunded for the $300.00 appraisal fee that they charged me up front. Letters and phone calls have been unsuccessful. I will not give up the effort to collect my refund from these hoodlums.

1 Updates & Rebuttals

This person doesn't seem to understand that Countrywide sells the


Fri, January 04, 2002

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: John Doe Their relationship to the company: Supporter Rebuttal: This person doesn't seem to understand that Countrywide sells the underlying Mortgage to FNMA or FreddieMac or some other investor. Countrywide makes its money by servicing the loan for the investor and the investor requires all of the documentation they were asking for. The investor doesn't care that the person used to be a Countrywide borrower so the experience should be more "hassle free". Besides, who would ever think that getting a home loan is EVER hassle free? Regarding the appraisal, check any settlement statement on any mortgage ever written and under the heading "Costs paid by buyer" you will see that the buyer always pays for the appraisal and that this is not at all unusual.

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