Thu, January 04, 2001
This email is a rebuttal to RipOff #4124. It was sent by Consumer Advocate Robert Sokol at [email protected] Cottman Transmission ..What a scam. (#4124) Having taught transmissions in college, I am a bit familiar with this problem. Most transmission shops will charge between 2 and 5 hundred dollars for a diagnostic teardown of your transmission. This is the only way an exact estimate can be given for the repairs. In your case, they wanted to replace the clutch slave and master cylinder along with the pressure plate. These components work together. Replacing just the slave cylinder would really be pointless, and it would be doomed for very early failure. Automotive shops and technicians make suggestions and recommendations to customers on what repairs are necessary. Most shops will not deal with a customer when they start trying to 'short-cut' automotive work. What would happen if this shop did replace the slave cylinder and returned the vehicle to you. When you step on your clutch, and the clutch did not disengage, causing a major accident, do you think that the police will be asking you why you only replaced the slave cylinder and not the other failed components? The shop along with the technician will be in the hot seat. No disclaimer they sign will relinquish this responsibility. My suggestion to you: If you really want a slave cylinder installed - go to your local auto parts store, purchase a slave cylinder and install it yourself. It shouldn't take very long and only requires a few hand tools. If you feel that Cottman really ripped you off, call their 1-800-4-cottman customer line, or visit their web site at www.cottman.com. You might also call some other local national transmission shops to get an idea on how others handle this situation. My guess is that it won't be very different.