• Report:  #2616

Complaint Review: Compuserve - Columbus Ohio

Reported By:
Thu, July 06, 2000

5200 Arlington Center Blvd Columbus, 43220 Ohio, U.S.A.
(800) 848-8990
Internet Services
Tell us has your experience with this business or person been good? What's this?
In late April, 2000 I called Compuserve to cancel my service. The representative, Shane Brook, advised me that since Compuserve had already entered the next cycle, I would be billed once more at the end of May, 2000.

Today, July 6, 2000, I received my Visa statment and there is another charge by Compuserve. I called to have them reverse the payment as it was obviously their error. The representative told me that according to their records, I had called in April but had accepted two free months instead of a cancellation.

In researching issues over the Internet I found that Compuserver employees recieve $11 for every cancellation attempt that they save. Furthermore, it appears that this tactic is common to others who have attempted to cancel.

I notified my credit card company. The representative there told me that this is very common with Compuserve and that they would be more than happy to handle the dispute.

To everyone out there. Involve your credit card company so they can put some pressure on these theives.

The best way to keep this from happening - stay away from Compuserve and go with a local ISP. At least that way you can drive down to their office and demand your money.

1 Updates & Rebuttals


Read the Fine Print and Listen to the CSR

#2UPDATE Employee

Tue, October 15, 2002

When you call to cancel an account with Compuserve the Customer Service Rep that you speak with is actually what they call "The Saves Team", they ask you if you would like 2 free months or whatever it may be for that month to stay on as a Compuserve member, if you agree then at the end of your free trial, if you dont call to cancel then your regular billing picks back up again. If you accept the free trial and at the end call and cancel then the billing is suspended. Also you need to pay attention to your billing date. That date is the date that you first started your membership. If you call to cancel your service AFTER that date you ARE going to be billed, because there is now way to top the payment from posting to your payment method. If you call BEFORE your payment date, then you will NOT be billed a 2nd time. Make sure that you always read the fine print.

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