Marie
Westfield,#2UPDATE Employee
Fri, September 02, 2005
If you would take a look at your receipt for your computer you will see that the return policy is 21 days. If you would take a look at your rebate form, most of them must be POSTMARKED with in 30 - 45 days of the purchase date. Manufacturers will do this to allow for a store's return policy. Before sending in any rebate form you should read the return policy which is printed on the front of your receipt. If you were not sure when you purchased the computer, you should have asked your sales person.
Alejandro
Morganville,#3UPDATE Employee
Wed, August 31, 2005
Last time I checked it was a common sense rule that in order to return a product you needed to prove the product you purchased is indeed the product you purchased. Let me teach you a lesson...how is the reseller (compusa) supposed to return the product to the vender without any type of serial number or UPC code. There is no proof of the model or its serial number.
Alejandro
Morganville,#4UPDATE Employee
Wed, August 31, 2005
Last time I checked it was a common sense rule that in order to return a product you needed to prove the product you purchased is indeed the product you purchased. Let me teach you a lesson...how is the reseller (compusa) supposed to return the product to the vender without any type of serial number or UPC code. There is no proof of the model or its serial number.
Alejandro
Morganville,#5UPDATE Employee
Wed, August 31, 2005
Last time I checked it was a common sense rule that in order to return a product you needed to prove the product you purchased is indeed the product you purchased. Let me teach you a lesson...how is the reseller (compusa) supposed to return the product to the vender without any type of serial number or UPC code. There is no proof of the model or its serial number.
Duff
Emmau,#6Consumer Comment
Tue, May 10, 2005
Really, you should not expect to be able to return any item once you've carved up the box to remove it's UPC symbol and filed for your rebate. That's just common sense. You don't submit for a rebate until you have decided you're going to keep the product. Period. I'm sure they didn't tell you that you couldn't return it if you defaced the box and submitted your rebate request. They probably didn't tell you that to leave the store you should use the door, and when you drive home, you should use the street instead of the sidewalk. There are some things one should be able to assume you already know if you're and intelligent person. If they'd taken the item back and resold it, how would the next person get their rebate for their legitimate purchase since you already submitted the required UPC symbol to obtain your fraudulent one? I'm not implying you are a criminal, I will allow that you are just a little naive to assume it's OK to apply for a rebate and then return the product and not think it might be against the law. To the Manufacturer and Retailer you have to admit it reeks of fraud. If you sue in small claims court, the manufacturer will probably not show up, and you could win a judgement by default. More is the pity because you are the one who's wrong in this case because you didn't manage your timing properly for the rebate vs. deciding whether or not to keep the desktop pc. People have to start taking responsibility for their own actions - it's not everyone elses fault you didn't exercise good judgement.