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  • Report:  #141927

Complaint Review: CompUSA - Phoenix Arizona

Reported By:
- scottsdale, Arizona,
Submitted:
Updated:

CompUSA
4318 East Cactus Road Phoenix, 85254 Arizona, U.S.A.
Phone:
602-765-5600
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
Before purchasing a computer from CompUSA, I asked the salesman what the return policy was. He said I had 21 days to see if I wanted the product. The computer had a rebate for the computer, monitor and printer. I was told I had to mail in the rebate forms to get the refund.

I mailed in the rebate forms with the bar codes and other things the rebate asked for. After about 2 weeks I realized a notebook computer was better form my type of work and I purchased one from compUSA.

I then went to return the decktop computer within the 21 days. I told the clerk I has already sent in the rebate form so I didn't think I was entitled to the full amount I paid. I wanted the purchase price less the amount of the rebate. The store refused to give me a refund for the returned merchandise because they said the bar codes were missing! When I first puchase the computer I was told to send in the necessary forms for the rebate, they NEVER said I would not get a refund if the bar codes were missing!! Rebate often have a time limit in which one must apply for thems!

CompUSA tells you to apply for the rebate, tells you you have 21days to return the item if you don't want it, but then tells you you can't get a refund (purcase price less the rebate) because you used the bar code to get the rebate!! This unjust and a deceitful business practice if. not fraudulant

CompUSA failed to inform me and the public about the rebate catch 22 situation. I am seeking a refund of my prchase price of $751.24 less the amount of the rebate (if I do get it).

I would like to sue CompUSA over this deceptive practice to teach them a lession.

Anthony

scottsdale, Arizona
U.S.A.


5 Updates & Rebuttals

Marie

Westfield,
Indiana,
U.S.A.
Timing

#2UPDATE Employee

Fri, September 02, 2005

If you would take a look at your receipt for your computer you will see that the return policy is 21 days. If you would take a look at your rebate form, most of them must be POSTMARKED with in 30 - 45 days of the purchase date. Manufacturers will do this to allow for a store's return policy. Before sending in any rebate form you should read the return policy which is printed on the front of your receipt. If you were not sure when you purchased the computer, you should have asked your sales person.


Alejandro

Morganville,
New Jersey,
U.S.A.
Lesson Is Spelled L-E--S-S-O-N...

#3UPDATE Employee

Wed, August 31, 2005

Last time I checked it was a common sense rule that in order to return a product you needed to prove the product you purchased is indeed the product you purchased. Let me teach you a lesson...how is the reseller (compusa) supposed to return the product to the vender without any type of serial number or UPC code. There is no proof of the model or its serial number.


Alejandro

Morganville,
New Jersey,
U.S.A.
Lesson Is Spelled L-E--S-S-O-N...

#4UPDATE Employee

Wed, August 31, 2005

Last time I checked it was a common sense rule that in order to return a product you needed to prove the product you purchased is indeed the product you purchased. Let me teach you a lesson...how is the reseller (compusa) supposed to return the product to the vender without any type of serial number or UPC code. There is no proof of the model or its serial number.


Alejandro

Morganville,
New Jersey,
U.S.A.
Lesson Is Spelled L-E--S-S-O-N...

#5UPDATE Employee

Wed, August 31, 2005

Last time I checked it was a common sense rule that in order to return a product you needed to prove the product you purchased is indeed the product you purchased. Let me teach you a lesson...how is the reseller (compusa) supposed to return the product to the vender without any type of serial number or UPC code. There is no proof of the model or its serial number.


Duff

Emmau,
Pennsylvania,
U.S.A.
Timing is everything

#6Consumer Comment

Tue, May 10, 2005

Really, you should not expect to be able to return any item once you've carved up the box to remove it's UPC symbol and filed for your rebate. That's just common sense. You don't submit for a rebate until you have decided you're going to keep the product. Period. I'm sure they didn't tell you that you couldn't return it if you defaced the box and submitted your rebate request. They probably didn't tell you that to leave the store you should use the door, and when you drive home, you should use the street instead of the sidewalk. There are some things one should be able to assume you already know if you're and intelligent person. If they'd taken the item back and resold it, how would the next person get their rebate for their legitimate purchase since you already submitted the required UPC symbol to obtain your fraudulent one? I'm not implying you are a criminal, I will allow that you are just a little naive to assume it's OK to apply for a rebate and then return the product and not think it might be against the law. To the Manufacturer and Retailer you have to admit it reeks of fraud. If you sue in small claims court, the manufacturer will probably not show up, and you could win a judgement by default. More is the pity because you are the one who's wrong in this case because you didn't manage your timing properly for the rebate vs. deciding whether or not to keep the desktop pc. People have to start taking responsibility for their own actions - it's not everyone elses fault you didn't exercise good judgement.

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