I recently purchased a 19" Acer LCD monitor from CompUSA's website while they were offering a $120 mail-in rebate. I carefully filled out all of the forms correctly and cut off the UPC code from the monitor's box. I sent all of the forms during the specified time period via USPS with delivery confirmation in a nice padded envelope. Then, yesterday, I recieved a letter stating that the submission was incorrect. It was supposedly missing a UPC. I called the number this morning and got a rep on the line. At first he told me that the offer I sent in was listed for a different item. After 10 minutes he figured it out and found the right offer. Then he proceeded to explain to me that the UPC code I sent in didn't match their offer. I explained that it came from the box that their website sent me. I offered to fax over the packing slip that has the SKU number on it that matches the offer but he told me they couldn't take faxes. I was told it could take 10 business days to resolve and even then nothing would probably happen. I made him escalate me to a manager who proceeded to verbally abuse me and tell me that I was wrong and that I need to call back in 7 to 10 business days to see what they say. I asked for a call back since they had made the mistake but she told me that their phones don't dial out!! Some system!! I work for a major software company and it never takes more than 2 business days to do ANYTHING!! She yelled at me and told me that I was wrong and that I didn't have the monitor. I have all of the documentation but she insited on ripping me off!! Buyer beware with CompUSA when it comes to rebates. They scam you and they keep your money!!!!
Falls Church, Virginia