- Report: #157404
Complaint Review: CompUSA - Dallas Texas
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CompUSA
14951 N. Dallas Pkwy Dallas, 75254 Texas, U.S.A.
Phone:
800-266-7872
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CompUSA Advertises rebate, provides invalid rebate form, then refuses to pay Ripoff Dallas Texas
I purchased the product because of a $10 rebate advertised in CompUSA flier and filed rebate with form provided by CompUSA
RebateHouse and manufacturer both say CompUSA advertised an invalid rebate, and will not pay.
After multipe calls to all parties (phone and email), CompUSA (I've corresponded with CompUSA at least 10 times) continues to tell me that the rebate is valid and then tells me that I need to
1. Contact the manfacturer or rebate house
2. let them work on it
The rebate should have been paid in 10 weeks. It is now more than 16 weeks and no one can tell when, or even if, this will be paid.
I've had enough. I should not have to spend more than a dozen hours on the phone to get this rebate paid.
CompUSA advertised the rebate. I fulfilled all the terms and conditions. I have copies of my receipt and rebate form available,
I request that CompUSA immediately pay me the rebate.
Thank you for your prompt attention
Desired Settlement: Refund
Settlement Explanation:
CompUSA advertised a $10 rebate. I fulfilled all the terms and conditions.
Therefore, CompUSA should
1. Promptly pay me the $10 I am overdue
2. Reform their rebate practices so customers are not in the middle of confusion between CompUSA and its vendors
Product or Service: Plantronics Audio 90 Headset
Model Number: SKU #: 288459
Salesperson: .StorePurchase
Purchase Date: 5/29/2005
Problem Date: 6/15/2005
Complaint Dates: 6/27/2005,7/7/2005,9/12/2005
Steven
Piscataway, New Jersey
U.S.A.
RebateHouse and manufacturer both say CompUSA advertised an invalid rebate, and will not pay.
After multipe calls to all parties (phone and email), CompUSA (I've corresponded with CompUSA at least 10 times) continues to tell me that the rebate is valid and then tells me that I need to
1. Contact the manfacturer or rebate house
2. let them work on it
The rebate should have been paid in 10 weeks. It is now more than 16 weeks and no one can tell when, or even if, this will be paid.
I've had enough. I should not have to spend more than a dozen hours on the phone to get this rebate paid.
CompUSA advertised the rebate. I fulfilled all the terms and conditions. I have copies of my receipt and rebate form available,
I request that CompUSA immediately pay me the rebate.
Thank you for your prompt attention
Desired Settlement: Refund
Settlement Explanation:
CompUSA advertised a $10 rebate. I fulfilled all the terms and conditions.
Therefore, CompUSA should
1. Promptly pay me the $10 I am overdue
2. Reform their rebate practices so customers are not in the middle of confusion between CompUSA and its vendors
Product or Service: Plantronics Audio 90 Headset
Model Number: SKU #: 288459
Salesperson: .StorePurchase
Purchase Date: 5/29/2005
Problem Date: 6/15/2005
Complaint Dates: 6/27/2005,7/7/2005,9/12/2005
Steven
Piscataway, New Jersey
U.S.A.
