Complaint Review: COMPUSA - Clearwater Florida

I will now give my business back to COMPUSA. The district manager has replaced the bad computer with a good one of my choosing. I did not take advantage of the manager since he was nice enough to take care of me. I chose one that was of comperbale price and had the same features. NO problems with it or the service I recieved and am very happy with the new unit. It was nice to find a company that will stand behind their promise of service in the end.

  When you buy a service to have your old data transfered to your new computer, that normally includes just user data files.   In most cases, it is not possible to simply copy an application from one computer to another (assuming this is some sort of Windows PC).  The application has to be installed and registered into the operating system on the new computer.   You don't do that by merely copying files over.   You generally need to execute an install procedure from the original disc or self extracting program that was used to install it on the old computer.

" I explained the problem that I had bought a computer and was sold a plan that would transfer ALL my information from the old drive to the new."

     I understand what you thought you should get, but that's not what you should have expected.  It just doesn't work that way.

First let me say thank you to "coast" for your observations and for reading my post, additionally let me answer some of your questions.

You are correct I know the difference between firmware and softwear and I should have stated software. I should have looked over my post a little closer. Additionally you are correct that it is best to install from a disc - but due to the age of my previous unit AND that I lost my home to flooding and Hurricane Charlie and Francis (flooded not once but twice) I no longer have the origional discs.

To answer your question about the location of the "Manufactured Date" it is on a bar code located inside the unit and on the power supply. It states Manufactured in China - June 2006

I fully agree with you on the terms AVERAGE and TYPICALLY - but the wording I used in that statement was taken directly from the internet posting under the item in the discreption section.

Yes I do have the origional purchase recipts but they refused to return the work order recipts that were my copies.

FOLLOW UP As I was replying to your response I recieved a phone call from Mr. Lopez the district mananger and we are to meet on Friday morning (6/24/2011)to resolve (hopefully) all the problems. After which I will post a new update - though he does seem to be able to address the issues.

Thank you again for your reply

"I was able to install security hardwear on it" That's software not "hardwear". "they do not transfer any programs"

Programs work better when reinstalled from the original discs.

"Manufactured Date: June 2006"

Did you read that on a component or module? That may the the manufacture date of that component or module, not necessarily the date the computer left the factory. The manufacture date is not the date the computer was leased. It is possible that the computer was leased to two different customers and you purchased it within the three year time frame of the second lease.

"NOT to be over 2 to 3 years "average" old"
"at the end of the lease period (typically 2 to 3 years)"

These are two conflicting statements. Average and typically are not contract terms.

You were offered a refund. Your excuse that they have the receipts is not valid because everyone knows to get a receipt following a transaction.