Rt. 13 N Salisbury Blvd. Salisbury, 21804 Maryland, U.S.A.
Audio & Electronics Shops
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Circuit City...failure to replace entertainment center
On January 17, 1999, we purchased an entertainment center for our big screen television. This piece of furniture cost us $700.00. Weeks went by and still no entertainment center.
We called Circuit City, to find out that it was in the store warehouse for weeks. When the piece finally arrived, the light on the right side would not work. I thought it was just the bulb, since it was blown.
I bought another bulb and it still would not work. I called Circuit City that night, and could not get anyone on the phone who knew what to do. Finally, several days later after several phone calls, I went into the store and asked for a manager. After about 15 minutes, someone finally appeared. She ordered me a new piece, and said it would be in within a week. Again, several weeks went by, so I called again.
Again, it was sitting in their warehouse. They finally came to my home with the new piece. Believe it or not, they ordered the wrong piece. They ordered the left side with the glass door, and not the right. So, the lady ordered another one. She said we will be out within a week.
I told her I will be home during the day on Mon. and Thurs. She said they will be out on Thursday. I have yet to receive my replacement of the damaged piece. It is now October 21, 1999. No one seems to know anything about it at the store, and can never help me.
This will be the last time I ever buy anything from Circuit City.