i purchased a vcr from circuit city. it made a hissing, sizzling noise even when turned off. i had an extended service policy and took it in for repair. after waiting 12 days with no call from them, i called and found it was ready. took it home...still making noise. took it back again and told them i wanted my $ back..they said no, they get to try to fix it twice before replacing it. i asked for a loaner...they said no, you only get a loaner if they cant fix it in 7 days..i told them theyve already had it for 12 days and couldnt fix it. so ill be out of a vcr for another 12+ days. the clerk seemed to take exceptional glee in my dissatisfaction. i went over to the vcr section of the store, and asked the salesman about the esp plan. i asked him if i would get a loaner if i needed service..." Oh yes sir! if anything goes wrong and you have to bring it in, youll get a loaner!" i then said..ok give me a loaner and showed him the service ticket........" ohh uhhh errrr, youll have to talk to the lady in returns" i said id already talked to her, and she wont give me one......" ohh ahhhhh errrr i dont know" CIRCUIT CITY IS A RIPOFF!