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  • Report:  #406

Complaint Review: Circuit City Extended Service Policy - Tampa Florida

Reported By:
-
Submitted:
Wed, April 28, 1999
Updated:
Thu, April 20, 2006

Circuit City Extended Service Policy
Tampa, Florida, U.S.A.
Phone:
1-800-555-4615
Web:
N/A
Categories:
Audio & Electronics Shops

Circuit City Extended Service Policy ..they really don't come to your home, over 1 Hour 40 minutes waiting time on their 800#

LIARS, 12 DAYS LATER, STILL NO PRINTER DELIVERED

About 2 years ago I bought an Extend Service policy for about $400 with my $4,300.00 worth of computer equipment setup.

The sales people said, all my equipment would be completely covered for 3 years, for any problems whatsoever.

just call the 800 number and a service man will come to your home within 24 hours. NOT TRUE.

My HP printer went out, so I called the 1-800-555-4615 number, it took 1 hour and 10 minutes to get through. They connected me with a technician, and for about 40minutes we tried to fix the printer.

So I asked what will happen from hear since it will not work, willsomeone come to my home? He said no, I don't think so, we'll probably send you another one, but I will call you back. He verified my telephone number. Two days later no phone

call, so I called back to only wait another 1 hr and 45 minutes!

I insisted on speaking with a supervisor over the supervisors. I

yelled and screamed! He insisted he would get to the

bottom of things and he would get a technician to call me back!, ..I said BS, we already did that, the printer is broke. You send me a tech to my home like I was promised or send me a new printer overnight delivery. He said we only do 2 day air. I said OK.

Four days later, no printer, so I called the 800# (waited 55

minutes) and I was told it would take up to 10 days for that

printer!Twelve days later, still no printer.

The people who own the contracts and provide the service is GE .. that's right, General Electric.

If your thinking of buying form Circuit City stores anywhere, as one employee said to me and my wife, we are all taught to Lie, I just work here and I need a job, if we don't lie we loose on

commissions.

Need I say anything more?

Lonnie Hill

Tampa, Florida



6 Updates & Rebuttals

T

Port Richey,
Florida,
U.S.A.
just a note

#2UPDATE Employee

Thu, April 20, 2006

just for the record we don't make commisions


SMALL CLAIM's COURT will do it.

#30

Thu, November 22, 2001

This email is a rebuttal to RipOff #406. It was sent by Harlan Wahlert at [email protected] Circuit City "Extended Service Policy" ..they really don't come to your home, over 1 Hour 40 minutes waiting time on their 800# *REBUTTAL *UPDATE employee tells inside story, it's a Rip-off (#406) They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Harlan Wahlert Their relationship to the company: Consumer Suggestion Rebuttal: I Filed a suit and sued in Fairfax G D Court. Circuit city does not like the 800.00 I had taken from them for not being low price, but that's what happen when you cheat the public. All I can say in your case, take them to SMALL CLAIM's COURT.


As a employee of Circuit City I will be as forthcoming . Our extended service policy a complete joke.

#40

Sat, October 20, 2001

They filed the following to the above Rip-Off Report:

Their email: [email protected]
Their name: Dave R...

Their relationship to the company: Advocate

Rebuttal:
As a employee of Circuit City I will be as forthcoming as I can be. It is Unfortunite to here of all of these problems, and as computer sales counselor, that customer is completely correct.

Our extended service policy, Formally known as "Computer Support Plus" (C.S.P.), is a complete joke. I have had my job threatened serveral times for not knowing the policies, however, the management doesn't even know the policies themselves. On top of this, ive seen favoritisms countless times on this policy for freinds and employees of the managment.

I just want to apologize to all of my former customers for the problems i have caused you and your familys. What i encourage any one of you to do is request the C.S.P. handbook at your local CCity and memorize it. Then return and quiz the sales counselor and/or even the managment. This will support my
comments in its entirity. Im tired of having my job threatened for fighting for my customers rights.

(P.S. in case you were wondering, i've tried to call H.R. for these and other circumstances, only to be ignored, and /or threatened.) All my co workers are exteremily imtimdated under these circustances.

once again, i'm sorry.


We at C.C. have never been told to lie.

#50

Fri, August 17, 2001

This email is a rebuttal to RipOff #406.
It was sent by circuit city employee at [email protected]

Circuit City "Extended Service Policy" ..they really don't come to your home, over 1 Hour 40 minutes waiting time on their 800# (#406)
They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: circuit city employee

Their relationship to the company: Advocate

Rebuttal:
We at C.C. have never been told to lie. I for one believe a truthful sale is the only sale. If whoever told you that it was probably just to make you go away. I am very sorry this happened did you contact the store because from there thay have a direct line to the tampa service center.

My brother had an Epson 400 printer brake on him. He proceeded to call G.E. they troubleshooted the printer. An half hour later they said "its broke we will send you out one" About four days later he received a new a replacement but an upgrade as
well. If you would have been my customer I would have taken care of you.

Good Day
C.C. Employee
tampa market


We at C.C. have never been told to lie.

#60

Fri, August 17, 2001

This email is a rebuttal to RipOff #406.
It was sent by circuit city employee at [email protected]

Circuit City "Extended Service Policy" ..they really don't come to your home, over 1 Hour 40 minutes waiting time on their 800# (#406)
They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: circuit city employee

Their relationship to the company: Advocate

Rebuttal:
We at C.C. have never been told to lie. I for one believe a truthful sale is the only sale. If whoever told you that it was probably just to make you go away. I am very sorry this happened did you contact the store because from there thay have a direct line to the tampa service center.

My brother had an Epson 400 printer brake on him. He proceeded to call G.E. they troubleshooted the printer. An half hour later they said "its broke we will send you out one" About four days later he received a new a replacement but an upgrade as
well. If you would have been my customer I would have taken care of you.

Good Day
C.C. Employee
tampa market


We at C.C. have never been told to lie.

#70

Fri, August 17, 2001

This email is a rebuttal to RipOff #406.
It was sent by circuit city employee at [email protected]

Circuit City "Extended Service Policy" ..they really don't come to your home, over 1 Hour 40 minutes waiting time on their 800# (#406)
They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: circuit city employee

Their relationship to the company: Advocate

Rebuttal:
We at C.C. have never been told to lie. I for one believe a truthful sale is the only sale. If whoever told you that it was probably just to make you go away. I am very sorry this happened did you contact the store because from there thay have a direct line to the tampa service center.

My brother had an Epson 400 printer brake on him. He proceeded to call G.E. they troubleshooted the printer. An half hour later they said "its broke we will send you out one" About four days later he received a new a replacement but an upgrade as
well. If you would have been my customer I would have taken care of you.

Good Day
C.C. Employee
tampa market

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