Kris
Seattle,#2UPDATE Employee
Thu, August 08, 2002
Did you fail to see the part that says - Tickets are NON CHANGEABLE, NON TRANSFERABLE, & NON REFUNDABLE? The airlines place these restrictions on agencies. In some instances tickets are changeable and refundable, but they are never transferable, meaning you can not change the name on a ticket. As for your refund ... the airline stipulates if the ticket is refundable or changeable ..we do not make the fare basis up the airline does and we have to follow their rules. I am sorry you had such a bad experience with Cheap Tickets, but next time you should be sure that all passengars are traveling before YOU point YOUR mouse to the "purchase" button and click it.