We purchased a home through this realtor. We went a little above our desired price range because the house had "brand new central heat and air" which was advertised in the newspaper and also told to us by our agent.
Whem we inspected the home the unit was in the process of being installed. The day we moved in, a chilly November day, we turned on the heat and 20 minutes later the breaker tripped, and kept tripping each time we tried to turn it on. Turns out our "new" unit was in fact 12 years old, it was just new to the home!
I contacted the listing agent the evening of our moving in to get an explanation and was totally blown off! She said the newspaper ad was a mistake and that no one should have told me it was brand new.
I am hoping it is not too late to sue them, we delayed because my husband was trying to start a home inspection biz (because of our experience) and he feared it would hurt us to burn bridges. Maybe this will help someone avoid the terrible experience we have had.
I have heard many similar stories since then of other people having problems with them.